Government Websites for Special Populations: Toward Content-Based Evaluation

Abstract

E-Government research has traditionally focused on cost-effectiveness and efficiency, operations, accessibility, usability, and information policy. Less attention has been paid to what audiences are meant to use the sites and what topics are being presented to them. This paper proposes an assessment framework that looks at the topics and formats of the information presented on government websites, and compares differences between sites of different structures, for different audiences, and from different countries.