MCKELDIN MERGED DESK REPORT

Abstract

In December 2013, the Public Services Managers charged the McKeldin Merged Desk Subgroup to assist with the planning for a single service point on the first floor of McKeldin Library. The group was to review the operations of the Circulation, Information and TLC Tech Desks and produce a report that included the following: - Recommendations for a service model at the 1st-floor service desk. - Develop complete schedules for all suggested models, as if we were implementing them. - Do we need a separate TLC? - What is the role of librarians at the desk(s)? - What are the training needs for staff at each desk (dependent on the service model recommended above)? The appendices section contains the charge. The report was due to Yelena Luckert, and Tim Hackman by Friday, March 28, 2014. The charge was revised in January 2014 to focus the report on the new desk scheduled for 2015/2016. Initially, the members of the group were to also look at the merged desk for the first floor after a redesign/construction on the Access Services Desk. It was decided that the Access Services Desk would not have a redesign or construction.