Designing a Decision-Making System for Exceptional Events: the Case of Medical Disaster Mutual Aid

Loading...
Thumbnail Image

Files

TR_2007-2.pdf (517.25 KB)
No. of downloads: 462

Publication or External Link

Date

2007

Citation

DRUM DOI

Abstract

Service enterprise engineering often involves designing systems that perform routine decision-making, as in business processes. However, exceptional events, which require effective decision-making to coordinate the response, are not routine. This paper presents a systematic, scenario-based methodology for designing such a decision-making system. The approach is based on the operational procedure methodology that has been used for developing avionics systems. The paper discusses an application to the case of medical disaster mutual aid, in which multiple hospitals must coordinate activities to respond to a mass casualty incident.

Notes

Rights