Social and Psychological Influences on Computer User Frustration (Newhagen book chapter, 2002)

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dc.contributor.authorBessiere, Katieen_US
dc.contributor.authorCeaparu, Irinaen_US
dc.contributor.authorLazar, Jonathanen_US
dc.contributor.authorRobinson, Johnen_US
dc.contributor.authorShneiderman, Benen_US
dc.contributor.departmentISRen_US
dc.date.accessioned2007-05-23T10:16:37Z
dc.date.available2007-05-23T10:16:37Z
dc.date.issued2005en_US
dc.description.abstractAs computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus. The frustration generated by these problems can be personally disturbing and socially disruptive. Psychological and social perspectives on frustration may clarify the relationships among variables such as personality types, cultural factors, goal attainment, workplace anger, and computer anxiety. These perspectives may also help designers, managers, and users understand the range of responses to frustration, which could lead to effective interventions such as redesign of software, improved training, better online help, user discipline, and even resetting of national research priorities.en_US
dc.format.extent531634 bytes
dc.format.mimetypeapplication/pdf
dc.identifier.urihttp://hdl.handle.net/1903/6497
dc.language.isoen_USen_US
dc.relation.ispartofseriesISR; TR 2005-34en_US
dc.titleSocial and Psychological Influences on Computer User Frustration (Newhagen book chapter, 2002)en_US
dc.typeTechnical Reporten_US

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