Application and Implementation of the Supply Chain Reference (SCOR) Model at the United States Department of Defense (DoD)

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DoD's supply-chain supports over 1 million uniformed, civilian, and contract employees, manages over $90 billion in inventory, and maintains some 15,000 aircraft, 300 ships, and 30,000 combat vehicles. The supply-chain is undeniably the backbone of DoD operations, ultimately enabling it to achieve mission success under a variety of situations. In recent years, the DoD has pursued numerous initiatives for the purposes of improving its supply-chain. Motivations to seek improvements (such as asset tracking, reduced errors, etc.), decreased costs, and increased responsiveness for the warfighter have been plentiful; however, measured improvement thus far has been difficult to ascertain. It is the intent of this research to establish a framework to enable DoD to use industry best practices and process improvements from the Supply Chain Operations Reference Model (SCOR) as a tool for Defense supply-chain modernization efforts. To accomplish this, the dissertation will address the following research questions:

  1. How can the Supply Chain Operations Reference (SCOR) model be adapted for use as an enterprise-level tool by the United States Department of Defense?

  2. Once adapted, what barriers to the implementation of this new tool exist?

  3. How can these barriers be overcome?