APPLICANT REACTIONS TO ARTIFICIAL INTELLIGENCE SELECTION SYSTEMS

Abstract

Practitioners have embraced the use of AI and Machine Learning systems for employeerecruitment and selection. However, studies examining applicant reactions to such systems are lacking in the literature. Specifically, little is known about how job applicants react to AI-based selection systems. This study assessed fairness perceptions of hiring decisions made by AIdriven systems and whether significant differences existed between different groups of people. To do so, a two-by-two experimental study where participants in a selection scenario are randomly assigned to a decision-maker condition (human vs AI) and outcome variability condition (hired vs rejected) was utilized. The results showed that the condition had a significant effect on the interactional justice dimension. The interaction effect of outcome and condition had an impact on job-relatedness, chance to perform, reconsideration opportunity, feedback perceptions, and interactional justice. The three-way interaction of outcome, race and condition influences general fairness reactions and emotional reactions. Given these findings, HR personnel should weigh the pros and cons of AI, especially towards applicants that are rejected.