Leadership under fire: How governments manage crisis communication

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dc.contributor.authorLiu, Brooke Fisher
dc.contributor.authorIles, Irina A.
dc.contributor.authorHerovic, Emina
dc.date.accessioned2019-08-17T12:41:08Z
dc.date.available2019-08-17T12:41:08Z
dc.date.issued2019
dc.description.abstractCrisis leadership is fundamental to preventing, preparing for, managing, and learning from crises. Despite leadership during crises being heavily reliant on communicative processes, the research record predominantly reduces crisis communication leadership to managing organizations’ images. To contribute to limited knowledge on leadership communication during crises, we interviewed 24 U.S. government leaders and conducted a content analysis of U.S. government communication leadership during a major wildfire. We find that crisis communication leadership involves crisis perceptiveness, humility, flexibility, presence, and cooperation. We offer a message catalog of crisis response options for government leaders, and show how leaders employed some of these messages in response to a large-scale wildfire. This study expands the state of the art in crisis communication leadership research with implications for theory and practice.en_US
dc.description.sponsorshipDepartment of Homeland Securityen_US
dc.description.urihttps://doi.org/10.1080/10510974.2019.1683593
dc.identifierhttps://doi.org/10.13016/udwi-zqiy
dc.identifier.urihttp://hdl.handle.net/1903/24703
dc.language.isoen_USen_US
dc.relation.isAvailableAtCollege of Arts & Humanitiesen_us
dc.relation.isAvailableAtCommunicationen_us
dc.relation.isAvailableAtDigital Repository at the University of Marylanden_us
dc.relation.isAvailableAtUniversity of Maryland (College Park, MD)en_us
dc.subjectcrisisen_US
dc.subjectcommunicationen_US
dc.subjectdisastersen_US
dc.subjectleadershipen_US
dc.titleLeadership under fire: How governments manage crisis communicationen_US
dc.typeDataseten_US

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