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    Help! I'm Lost: User Frustration in Web Navigation (2003)

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    TR_2005-46.pdf (290.3Kb)
    No. of downloads: 657

    Date
    2005
    Author
    Lazar, Jonathan
    Bessiere, Katie
    Ceaparu, Irina
    Robinson, John
    Shneiderman, Ben
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    Abstract
    Computers can be valuable tools, and networked resources via the Internet can be beneficial to many different populations and communities. Unfortunately, when people are unable to reach their task goals due to frustrating experiences, this can hinder the effectiveness of technology. This research summary provides information about the user frustration research that has been performed at the University of Maryland and Towson University. Causes of user frustration are discussed in this research summary, along with the surprising finding that nearly one-third to one-half of the time spent in front of the computer is wasted due to frustrating experiences. Furthermore, when interfaces are planned to be deceptive and confusing, this
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    http://hdl.handle.net/1903/6508
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    DRUM is brought to you by the University of Maryland Libraries
    University of Maryland, College Park, MD 20742-7011 (301)314-1328.
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