Help! I'm Lost: User Frustration in Web Navigation (2003)

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dc.contributor.authorLazar, Jonathanen_US
dc.contributor.authorBessiere, Katieen_US
dc.contributor.authorCeaparu, Irinaen_US
dc.contributor.authorRobinson, Johnen_US
dc.contributor.authorShneiderman, Benen_US
dc.contributor.departmentISRen_US
dc.date.accessioned2007-05-23T10:16:52Z
dc.date.available2007-05-23T10:16:52Z
dc.date.issued2005en_US
dc.description.abstractComputers can be valuable tools, and networked resources via the Internet can be beneficial to many different populations and communities. Unfortunately, when people are unable to reach their task goals due to frustrating experiences, this can hinder the effectiveness of technology. This research summary provides information about the user frustration research that has been performed at the University of Maryland and Towson University. Causes of user frustration are discussed in this research summary, along with the surprising finding that nearly one-third to one-half of the time spent in front of the computer is wasted due to frustrating experiences. Furthermore, when interfaces are planned to be deceptive and confusing, thisen_US
dc.format.extent297332 bytes
dc.format.mimetypeapplication/pdf
dc.identifier.urihttp://hdl.handle.net/1903/6508
dc.language.isoen_USen_US
dc.relation.ispartofseriesISR; TR 2005-46en_US
dc.titleHelp! I'm Lost: User Frustration in Web Navigation (2003)en_US
dc.typeTechnical Reporten_US

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