Library Faculty/Staff Scholarship and Research

Permanent URI for this collectionhttp://hdl.handle.net/1903/11

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    Interlacing Workflows and Untangling Knots: How Acquisitions and Course Reserves Intersect
    (Purdue University Press, 2019-09) Thompson, Hilary H.; DePope, Leigh Ann
    Using the University of Maryland Libraries as a case study, this chapter explores the ways in which acquisitions and course reserves intersect and how these units can develop a stronger partnership and open lines of communication for improved operations and customer service in both areas. The chapter presents four collaborative initiatives undertaken between 2014 and 2017, each of which helped the UMD Libraries to reach new levels of service, quality, and/or efficiency.
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    Assessing Course Reserves: Creating a Library-Wide Annual Report
    (2017-11-29) Thompson, Hilary
    Hilary will share how she and her colleagues approached creating the University of Maryland Libraries’ first annual report for course reserves. She will present their priorities and goals for this assessment project; share the questions they sought to answer and strategies for doing so; and discuss challenges encountered during their data collection and analysis.
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    Top Textbooks on Reserve: A Collaborative Effort to Help #textbookbroke Students
    (2017-06) Thompson, Hilary; Cotton, Jennifer
    Textbook affordability is a paramount concern for students today. In Fall 2014 the University of Maryland Libraries launched a textbook reserves program to help relieve the burden of high textbook costs on students enrolled in the university's largest courses. This program grew organically from an active campus dialogue on textbook affordability, and its development and marketing involved building partnerships with university offices, engaging with student organizations, and collaborating across three divisions of the Libraries. Although the program's initial performance was lackluster, workflow refinements and expanded promotion during the second year greatly improved usage, resulting in tenfold increase in circulation and subsequent expansion of the program from approximately 50 to 100 of the university's largest courses. This poster will present the collaborative development and promotion of the Top Textbooks on Reserve; assess the program using multiple performance metrics; and demonstrate that while an enrollment-based textbook reserves program is not a panacea for high textbook costs, it can be an effective means for academic libraries to help meet a significant student need.
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    Seeing Ares through ILLiad Glasses: New Approaches to Course Reserves from an ILL Practitioner
    (2016-11-09) Thompson, Hilary
    As part of a larger reorganization of the Resource Sharing & Access Services department at the University of Maryland Libraries in 2015, Course Reserves and Interlibrary Loan services and operations were consolidated into a single unit under the Interlibrary Loan supervisor. Thanks to the similarities between ILLiad and Ares, the new Resource Sharing & Reserves unit was able to leverage ILL staff members’ experience customizing Atlas Systems products and streamlining complex, high-volume workflows across multiple libraries to improve Course Reserves’ operational efficiency and user experience. This presentation will discuss key changes implemented over the past year, assess the effectiveness of the new model, and outline next steps for further improvement.