Decision, Operations & Information Technologies Theses and Dissertations

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The Effect of Perceived Attitude Similarity on Performance Ratings
(1983) Feren, Dena Beatrice; Carroll, Stephen J.; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)
This research consists of a laboratory study designed to test the notion that variance in performance ratings can be accounted for by the perception of the rater that the persons/he is evaluating is attitudinally similar or dissimilar to himself or herself. Student subjects were led to believe that a certain manager either agreed or disagreed with them on a number of attitudinal issues. Subjects then viewed a videotaped performance of the manager conducting a performance review with one of his problem subordinates. Subjects were asked to rate his performance using two different rating instruments -- a trait rating scale and a Behavior Observation Scale -- and to indicate personal liking for the manager. Extent of attitude similarity was manipulated on two levels with a control group . That is, some subjects were led to believe that the ratee was attitudinal l y similar to self, others that the ratee was dissimilar to self, and a third group received no information about the ratee's attitudes. The ratee's performance was manipulated on three levels. Some subjects viewed only a high performin1; manager, others viewed a moderate performer, and a third group viewed a lo w performing manager. Three different vignettes were prepared to represent the three levels of performance. Finally, a hard-performance-data condition was included to test the robustness of the attitude similarity effect. Some subjects received hard performance data, in the form of bar graphs, that was consistent with the level of performance portrayed in their videotaped vignette (i.e., those viewing the low performer received hard data indicative of low performance). It was hypothesized that perceived attitude similarity would have its greatest effect when performance was moderate, and when subjects did not receive hard performance data. The results did not support these predictions. The effect of perceived attitude similarity on performance ratings was not significant under any of the experimental conditions. Perceived similarity had a small, but significant effect on attraction; however, level of performance accounted for a far greater proportion of variance in attraction measures than perceived similarity. It was concluded that the rating task in this experiment failed to create the conditions under which perceived similarity would be most likely to exert an influence on ratings. Specifically, the rating task was not sufficiently ambiguous for student raters.
THE PRICE OF FRESH AIR: ESSAYS ON THE INTERACTIVE EFFECTS OF TECHNOLOGY AND AIR POLLUTION ON ECONOMIC ACTIVITY
(2022) Jeong, Jaehoon; Gopal, Anandasivam; Business and Management: Decision & Information Technologies; Digital Repository at the University of Maryland; University of Maryland (College Park, Md.)
With recent dramatic industrialization around the world, air quality has become a global issue. In my dissertation, I investigate the effects of air pollution on the omni-channel retail business and public transportation.In the first essay, I study how diminished air quality affects the substitutive relationship between offline and online sales associated with a cosmetics retailer located in South Korea. I specifically test how air pollution may affect the actual demand that occurs during these promotion days across the offline and online channels. Interestingly, polluted air boosts online sales and online promotion effectiveness. Unexpectedly, air pollution is unlikely to hurt offline sales, and even increase offline sales and offline promotion effectiveness. I also find a notion of the inverted-U shaped reaction to the seriousness of polluted air consistently in offline sales. The second essay examines the effect of mobile nudges on behavioral changes focusing on public transportation ridership. I study the effect of air quality categories with easy-to-interpret user interface and air quality notification using a regression discontinuity design. I show that mobile nudges effectively help users make better decisions to protect themselves. My additional analyses suggest that the effect of mobile nudges may vary by schedule flexibility and travel purposes. I also observe adaptation behavior to air pollution over the years. In my third essay, I study the interaction between air pollution, channels, and product categories in the online retail context. Combined with environmental changes, differences in product characteristics and channel fit can create varied patterns of demand shift. Considering air pollution-driven shopping motivation, I examine how air pollution affects relative product category sales across mobile and PC channels. My results show that air pollution can increase mobile sales volume more than PC sales volume in urban areas. Also, air pollution creates a larger effect on skin care products and lower priced items than on makeup products and higher priced items accordingly. Overall, my dissertation suggests theoretical and practical implications for the business and social impacts of air pollution, which should aid decision-makers in formulating business and sound policy.
An Operations Management Framework to Improve Geographic Equity in Liver Transplantation
(2022) Akshat, Shubham; Raghavan, S.; Business and Management: Decision & Information Technologies; Digital Repository at the University of Maryland; University of Maryland (College Park, Md.)
In the United States (U.S.), on average three people die every day awaiting a liver transplant for a total of 1,133 lives lost in 2021. While 13,439 patients were added to the waiting list in 2021, only 9,236 patients received liver transplantation. To make matters worse, there is significant geographic disparity across the U.S. in transplant candidate access to deceased donor organs. The U.S. Department of Health and Human Services (HHS) is keen to improve transplant policy to mitigate these disparities. The deceased donor liver allocation policy has been through three major implementations in the last nine years, but yet the issue persists. This dissertation seeks to apply operations management models to (i) understand transplant candidate behavior, and (ii) suggest improvements to transplant policy that mitigate geographic disparity. In the first essay, we focus on reducing disparities in the organ supply to candidate demand (s/d) ratios across transplant centers. We develop a nonlinear integer programming model that allocates organ supply to maximize the minimum s/d ratios across all transplant centers. We focus on circular donation regions that address legal issues raised with earlier organ distribution frameworks. This enables reformulating our model as a set-partitioning problem and our proposal can be viewed as a heterogeneous donor circle policy. Compared to the current Acuity Circles policy that has fixed radius circles around donation locations, the heterogeneous donor circle policy greatly improves both the worst s/d ratio, and the range of s/d ratios. With the fixed radius policy of 500 nautical miles (NM) the s/d ratio ranges from 0.37 to 0.84 at transplant centers, while with the heterogeneous circle policy capped at a maximum radius of 500NM the s/d ratio ranges from 0.55 to 0.60, closely matching the national s/d ratio of 0.5983. Broader sharing of organs is believed to mitigate geographic disparity. Recent policies are moving towards broader sharing in principle. In the second essay, we develop a patient's dynamic choice model to analyze her strategic response to a policy change. First, we study the impact of the Share 35 policy, a variant of broader sharing introduced in 2013, on the behavioral change of patients at the transplant centers (i.e., change in their organ acceptance probability), geographic equity, and efficiency (transplant quality, offer refusals, survival benefit from a transplant, and organ travel distance). We find that sicker patients became more selective in accepting organs (acceptance probability decreased) under the Share 35 policy. Second, we study the current Acuity Circles policy and conclude that it would result in lower efficiency (more offer refusals and a lower transplant benefit) than the previous Share 35 policy. Finally, we show that broader sharing in its current form may not be the best strategy to balance geographic equity and efficiency. The intuition is that by indiscriminately enlarging the pool of supply locations from where patients can receive offers, they tend to become more selective, resulting in more offer rejections and less efficiency. We illustrate that the heterogeneous donor circles policy that equalizes the s/d ratios across geographies is better than Acuity Circles in achieving geographic equity at the lowest trade-off on efficiency metrics. The previous two essays demonstrate the benefit of equalizing the s/d ratios across geographies. In December 2018 the Organ Procurement and Transplantation Network (OPTN) Board of Directors approved the continuous distribution framework as the desired policy goal for all the organ allocation systems. In this framework, the waiting list candidates will be prioritized based on several factors, each contributing some points towards the total score of a candidate. The factors in consideration are medical severity, expected post-transplant outcome, the efficient management of organ placement, and equity. However, the respective weights for each of these potential factors are not yet decided. In the third essay, we consider two factors, medical severity and the efficient management of organ placement (captured using the distance between the donor hospital and transplant center), and we design an allocation policy that maximizes the geographic equity. We develop a mathematical model to calculate the s/d ratio of deceased-donor organs at a transplant center in a continuous scoring framework of organ allocation policy. We then formulate a set-partitioning optimization problem and test our proposals using simulation. Our experiments suggest that reducing inherent differences in s/d ratios at the transplant centers result in saving lives and reduced geographic disparity.
PRICING AND EMPLOYMENT ISSUES IN THE PROVISION OF RIDE SERVICES
(2022) Cao, Ziwei; Ball, Michael; Kannan, P.K.; Business and Management: Decision & Information Technologies; Digital Repository at the University of Maryland; University of Maryland (College Park, Md.)
Recent years have witnessed the emergence and dramatic growth of platform businesses. This dissertation addresses two challenges of significance to ride service companies: 1) it investigates promotion effects on two-sided platforms; and 2) it models platform pricing and staffing strategies under a hybrid employment mode.In the first chapter, I broadly discuss the new challenges faced by the ride service platforms in recent years and provide perspectives on related research questions. In the second chapter, I study the network effects of different promotion methods in two-sided markets. Using data from a transportation-service platform, I specify a structural model that quantifies the respective promotional effects for price discounts and service upgrades. The results show that the primary effect of price discounts is to increase demand within the same service tier, whereas upgrades have stronger stickiness effects and spillover effects. Based on the estimates, I calculate the return on investment (ROI) and find that the ROI for upgrades is higher than that for discounts. Our counterfactual analyses show that as the platform matures, the importance of upgrades increases while the importance of price discounts decreases. These results provide important managerial implications for platforms on how to design optimal promotions to grow their business. In the third chapter, I model an on-demand platform that adopts a hybrid employment mode. This work is motivated by the recent public debate over the status of drivers for the major ride- hailing platforms as contract workers. My hybrid employment environment includes both contractors and full-time employees who receive a benefits package. In the hybrid model with driver control, drivers have the flexibility to decide how long to work and consequently whether to be an employee or a Contractor. Those who work over a certain number of hours will be classified as employees and receive a benefits package. The platform is a profit-maximizer and decides the optimal price based on the required benefit amount. As the benefit amount increases, the platform's profit decreases, which is consistent with strong gig company opposition to providing benefits. Moreover, I show that higher benefits make consumers and full-time drivers better off but decrease part-time drivers' welfare as well as overall social welfare. I consider a second model to better balance the platform's profitability and drivers' welfare. Under the hybrid model with platform control, the platform hires a limited number of full-time employees while guaranteeing that a minimum proportion of all work will be fulfilled by those employees. In this way, the profit loss due to the required benefits is capped, making this alternative policy a potentially viable solution from the platform’s perspective.
DATA-DRIVEN ESSAYS: ROLE OF PRICING AND RETURNS
(2022) Hemmati, Sahar; Elmaghraby, Wedad J; Business and Management: Decision & Information Technologies; Digital Repository at the University of Maryland; University of Maryland (College Park, Md.)
In this dissertation, we identify leavers in retailers’ operations such as their shipping policy design as well as markdown strategy which can significantly impact their product returns and the costs associated with it. We study how a high free shipping thresholds can induce shoppers to place orders with an intention to return a part of the order later. Using an empirical approach, which exploits natural experiments, we confirm that high threshold and/or high shipping fees induce a substantial order padding behavior, which leads to lower sales revenue, after adjusting for returns. However, we find that such behavior can be largely alleviated with frictions to returns. We propose that retailers looking to design their shipping policy should correctly account for return environment features. We also explore the link between a retailer’s markdown pricing strategies and its impact on customers’ purchase and return behavior. We specifically study the distinction between regular price markdowns and bundle price markdowns and the key contributors to such distinctions, and how they contribute to sales and customers’ return behavior. Capturing this notion and the heterogeneous impact of bundle and regular discounts on merchandise with different substitutability or complementarity as well as correlation between items at return stage, we offer recommendations on how a retailer should approach the design of their markdown strategies.

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