Managing intractability: Wrestling with wicked problems and seeing beyond consensus in public relations

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dc.contributor.advisorSommerfeldt, Erich Jen_US
dc.contributor.authorCapizzo, Luke Wen_US
dc.contributor.departmentCommunicationen_US
dc.contributor.publisherDigital Repository at the University of Marylanden_US
dc.contributor.publisherUniversity of Maryland (College Park, Md.)en_US
dc.date.accessioned2020-02-01T06:37:23Z
dc.date.available2020-02-01T06:37:23Z
dc.date.issued2019en_US
dc.description.abstractManaging intractable or wicked problems—irrevocable, difficult-to-solve, often values-driven conflicts—is a regular occurrence for public relations practitioners. Yet, such problems and how to manage them are often outside of the bounds of public relations theories are aimed at building consensus. This dissertation builds on the existing literature carving out a place for dissensus-oriented (e.g., Ciszek, 2016; Ciszek & Logan, 2018; Coombs & Holladay, 2018; Willis, 2016) or agonistic (e.g., Davidson, 2016; Davidson & Motion, 2018; Ganesh & Zoller, 2015) public relations theories and practices. Through interviews with public relations practitioners facing intractable scenarios and the integration of dissensual and agonistic perspectives of Lyotard (1984), Rancière (2010), Mouffe (1999) and others, the dissertation examines the role and impact of wicked problems in practice. Managing intractable problems involves organizational awareness of publics, communities, and societies, as well as a re-evaluation of effectiveness for public relations practitioners. Among its contributions, the dissertation generates a praxis-centered definition of the facets of intractability and new frameworks for social issue engagement and holistic measurement.en_US
dc.identifierhttps://doi.org/10.13016/h8qj-stdr
dc.identifier.urihttp://hdl.handle.net/1903/25418
dc.language.isoenen_US
dc.subject.pqcontrolledCommunicationen_US
dc.subject.pqcontrolledManagementen_US
dc.subject.pquncontrolledAgonismen_US
dc.subject.pquncontrolledDissensusen_US
dc.subject.pquncontrolledIntractable problemsen_US
dc.subject.pquncontrolledIssues managementen_US
dc.subject.pquncontrolledPublic relationsen_US
dc.subject.pquncontrolledWicked problemsen_US
dc.titleManaging intractability: Wrestling with wicked problems and seeing beyond consensus in public relationsen_US
dc.typeDissertationen_US

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