The Effect of an Integrated Knowledge Management Architecture on Organizational Performance and Impact: The Case of the World Bank

Abstract

Using the World Bank as Case Study, this dissertation investigates the impact of knowledge management programs on the organization performance by using a combination of three methods: Records Analysis, Interviews and Outcome Mapping. The study had two phases: quantitative analysis and qualitative analysis. The Knowledge Management Program of the World Bank has had a direct and beneficial impact on its operations. The Program changed internal staff behavior, improved the sharing of information and knowledge within the organization, and promoted the design and application of participatory knowledge strategies in the countries. New knowledge products as well as strong country participation and ownership to the projects studied resulted from these changes. However, the study also shows that this impact is far from being sufficiently significant to influence or help make the knowledge management program fully integrated with the organization core processes and products. The gap between the KM Program architecture and other programs and initiatives focusing on making this concept operational within the Bank remains an issue. In spite of the fact that knowledge management principles are being mainstreamed in core services, the difference is still very wide between the overall goals of the Knowledge Bank and their translation into the implementation of knowledge products and services in the countries. The research did confirm previous research in the field of knowledge management and validated the findings from other case studies. The results of the study also allowed for the identification of 10 criteria for mainstreaming knowledge management programs within organizations and identified characteristics of knowledge delivery processes that were effective for knowledge absorption . . The importance of "how to" and "procedural knowledge"; the importance "horizontal knowledge exchanges" and a number of other elements, were confirmed as factors affecting knowledge absorption and positive changes in user behavior.