A Systems Engineering Approach to the Development of an Information System for Creating ISO 9000 Quality Documentation
Zhang, G. M.
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ISO 9000 is a series of international quality standards developed by the International Organization for Standardization (ISO) in 1987. It provides a comprehensive set of generic standards that applies to all phases of the product development cycle, including design, manufacturing, and service. Since its establishment, ISO 9000 has gained widespread acceptance by companies as an integral part in achieving total quality management. More and more companies are registering to ISO 9000 to show their commitment to quality.<P>One of the key components in the ISO 9000 certification process is the quality manual, which deals with the company's business procedures ranging from design to service. With rapid advancement of computer technologies, the task of producing such a quality manual can be done more efficiently with the help of a well-designed information system. This thesis presents the design and implementation of such an information system where systems engineering principles are incorporated. A survey of relevant information including quality, ISO 9000, information system, database, human factors, user interface, and tradeoff analysis is also presented.<P>Three unique features of the developed information system are: System architecture, which follows the basic framework of the ISO 9000 standards in terms of data storage, user interface and report generation.<P> Microsoft Windows and Visual Basic development platform, which makes the prototype ideally suited for small companies such as Compression, Telecommunications Corporation (CTEL), an industry sponsor.<P>Relational database approach, which offers flexibility and makes the prototype adaptable to the needs of small companies.<P>The information system prototype developed in this thesis work has been used to produce a quality manual for Compression Telecommunications Corporation (CTEL), and will be used in the ISO 9000 registration process.