Prince George’s County Parks & Recreation (PGDPR) uses an enterprise asset management (EAM) system and work order processing system operated jointly with other jurisdictions. While the system has been in use for some time, user adoption has been a challenge.

To promote greater user adoption and data quality, the county asked the project team to perform a user experience (UX) design study to identify barriers in business workflows and the application interface. This report is a comprehensive summary of the team’s findings and recommendations suggested for improvements to the EAM system to increase usability, user adoption, and data quality. The client contacts that have served as the primary point of contact between the project team and PGDPR for the duration of this project are Todd Johnson and Michael Wigglesworth. Additional PGDPR staff who proved invaluable to the project’s success are Greg Angus, Erica Castellon, and Lance Easley. Through interviews with PGDPR staff who work with the EAM system, the project team found that the most common issue reported in the system’s daily operations was inconsistent data quality and low user adoption in specific user groups within the Department of Parks and Recreation. Incomplete and unmaintained work orders are a major issue and other features included in EAM, such as labor assignment and scheduling, were often entirely unused.

With this perspective, the project team set out to perform a design study to identify improvements that would fit EAM more easily into the workflow of users at Prince George’s County Parks and Recreation. In this study, the project team’s goal has been to analyze the user interface (UI) and overall user experience (UX) of EAM and report how the system can be changed to improve usability, drive user adoption, and increase data quality.