Asset Management UX Design Study

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dc.contributor.advisorRainsford, TJ
dc.contributor.authorArchampong, Aaron
dc.contributor.authorHavey, Conor
dc.contributor.authorLebedco, Larisa
dc.contributor.authorOfodile, Arinze
dc.contributor.authorShea, Christopher
dc.contributor.authorSriram, Shruti
dc.date.accessioned2021-06-10T15:36:25Z
dc.date.available2021-06-10T15:36:25Z
dc.date.issued2021
dc.descriptionFinal Project for INST 490: Integrated Capstone for Information Science (Spring 2021). University of Maryland, College Park.en_US
dc.description.abstractPrince George’s County Parks & Recreation (PGDPR) uses an enterprise asset management (EAM) system and work order processing system operated jointly with other jurisdictions. While the system has been in use for some time, user adoption has been a challenge. To promote greater user adoption and data quality, the county asked the project team to perform a user experience (UX) design study to identify barriers in business workflows and the application interface. This report is a comprehensive summary of the team’s findings and recommendations suggested for improvements to the EAM system to increase usability, user adoption, and data quality. The client contacts that have served as the primary point of contact between the project team and PGDPR for the duration of this project are Todd Johnson and Michael Wigglesworth. Additional PGDPR staff who proved invaluable to the project’s success are Greg Angus, Erica Castellon, and Lance Easley. Through interviews with PGDPR staff who work with the EAM system, the project team found that the most common issue reported in the system’s daily operations was inconsistent data quality and low user adoption in specific user groups within the Department of Parks and Recreation. Incomplete and unmaintained work orders are a major issue and other features included in EAM, such as labor assignment and scheduling, were often entirely unused. With this perspective, the project team set out to perform a design study to identify improvements that would fit EAM more easily into the workflow of users at Prince George’s County Parks and Recreation. In this study, the project team’s goal has been to analyze the user interface (UI) and overall user experience (UX) of EAM and report how the system can be changed to improve usability, drive user adoption, and increase data quality.en_US
dc.description.sponsorshipPrince George’s Countyen_US
dc.identifierhttps://doi.org/10.13016/vm7k-jtu0
dc.identifier.urihttp://hdl.handle.net/1903/27142
dc.language.isoen_USen_US
dc.publisherPartnership for Action Learning in Sustainability (PALS)
dc.relation.isAvailableAtDigital Repository at the University of Maryland
dc.relation.isAvailableAtUniversity of Maryland (College Park, Md)
dc.subjectNational Center for Smart Growthen_US
dc.subjectPALSen_US
dc.subjectSustainabilityen_US
dc.subjectMarylanden_US
dc.subjectPrince George’s Countyen_US
dc.subjectSchool of Information Scienceen_US
dc.subjectPublic Worksen_US
dc.titleAsset Management UX Design Studyen_US
dc.typeTechnical Reporten_US

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