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dc.contributor.advisorBonsignore, Elizabeth M.
dc.contributor.authorAppiah, Stephan
dc.contributor.authorBenites, Pierre
dc.contributor.authorChang, Ryan
dc.contributor.authorGeleg, Tashi
dc.date.accessioned2019-01-10T16:10:27Z
dc.date.available2019-01-10T16:10:27Z
dc.date.issued2018
dc.identifierhttps://doi.org/10.13016/druo-ax1q
dc.identifier.urihttp://hdl.handle.net/1903/21559
dc.descriptionFinal project for INST490 (Spring 2018). University of Maryland, College Park.en_US
dc.description.abstractMontgomery County’s Department of Human Health and Services (DHHS) is the county’s largest government agency and is responsible for public health and human services that help address the needs of the community’s most vulnerable children, adults, and seniors. DHHS delivers services at more than 20 locations in Montgomery County and has over 130 direct service programs. Any organization of this size would face difficulty in managing its performance metrics, especially without using updated technology. Montgomery County DHHS faces this exact dilemma as it collects metrics from over 700 providers across 130 service programs without any central or standardized management system. Metrics are currently reported to their respective directors and administrators via mail; an outdated method that makes organizing difficult, especially for a director overseeing a large program with many different metrics to assess. Noune Sekhpossian is a program manager within the DHHS Planning, Accountability, and Customer Service (PACS) whose responsibilities include “developing and refining DHHS program and system measures, consulting and capacity building on appropriate performance metrics for service areas, programs, grants, etc., and leveraging advanced integrated technology, data systems and innovative analytical tools.” She represented the DHHS as our client and was our primary contact while we developed the interface.en_US
dc.description.sponsorshipMontgomery Countyen_US
dc.language.isoen_USen_US
dc.publisherPartnership for Action Learning in Sustainability (PALS)
dc.subjectNational Center for Smart Growthen_US
dc.subjectPALSen_US
dc.subjectSustainabilityen_US
dc.subjectMarylanden_US
dc.subjectMontgomery Countyen_US
dc.subjectInformation Scienceen_US
dc.subjectInformation Managementen_US
dc.titleUI / UX Proposal for the Montgomery County Department of Health and Human Servicesen_US
dc.typeTechnical Reporten_US
dc.relation.isAvailableAtDigital Repository at the University of Maryland
dc.relation.isAvailableAtUniversity of Maryland (College Park, Md)


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