UI / UX Proposal for the Montgomery County Department of Health and Human Services

Abstract

Montgomery County’s Department of Human Health and Services (DHHS) is the county’s largest government agency and is responsible for public health and human services that help address the needs of the community’s most vulnerable children, adults, and seniors. DHHS delivers services at more than 20 locations in Montgomery County and has over 130 direct service programs. Any organization of this size would face difficulty in managing its performance metrics, especially without using updated technology. Montgomery County DHHS faces this exact dilemma as it collects metrics from over 700 providers across 130 service programs without any central or standardized management system. Metrics are currently reported to their respective directors and administrators via mail; an outdated method that makes organizing difficult, especially for a director overseeing a large program with many different metrics to assess. Noune Sekhpossian is a program manager within the DHHS Planning, Accountability, and Customer Service (PACS) whose responsibilities include “developing and refining DHHS program and system measures, consulting and capacity building on appropriate performance metrics for service areas, programs, grants, etc., and leveraging advanced integrated technology, data systems and innovative analytical tools.” She represented the DHHS as our client and was our primary contact while we developed the interface.