Institute for Systems Research

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Author: search.filters.author.Herrmann, Jeffrey W.Subject: search.filters.subject.queueing

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    Queueing network approximations for mass dispensing and vaccination clinics
    (2008-01-10) Pilehvar, Ali; Herrmann, Jeffrey W.
    To respond to bioterrorism events or to curb outbreaks of contagious diseases, county health departments must set up and operate clinics to dispense medications or vaccines. Planning these clinics in advance of such an event requires determining clinic capacity and estimating the queueing that may occur in such facilities. We construct a queueing network model for mass dispensing and vaccination clinics and estimate the time that residents will spend at each workstation in such facilities. A key contribution is the development of useful approximations for queueing systems that have batch arrival, multiple-server batch processes and self-service stations. We compared the model’s estimates to those from simulation experiments of realistic clinics using data collected from emergency preparedness exercises. Although this research was motivated by this specific application, the model should be applicable to the design and analysis of other similar queueing networks, including manufacturing systems with batch processes.
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    A Survey of Queuing Theory Applications in Healthcare
    (2007-09-26) Fomundam, Samuel; Herrmann, Jeffrey W.
    This paper surveys the contributions and applications of queuing theory in the field of healthcare. The paper summarizes a range of queuing theory results in the following areas: waiting time and utilization analysis, system design, and appointment systems. The paper also considers results for systems at different scales, including individual departments (or units), healthcare facilities, and regional healthcare systems. The goal is to provide sufficient information to analysts who are interested in using queuing theory to model a healthcare process and want to locate the details of relevant models. Description: This paper has been submitted for publication in IIE Transactions.