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Author: search.filters.author.Epps, Sharon

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    How to Innovate Fearlessly: Community Notes
    (2018-06-14) Goldfinger, Rebecca; Epps, Sharon; Dohe, Kate
    These are notes compiled by attendees of the Libraries Research & Innovative Practice Forum 2018 session entitled "How to Innovate Fearlessly," a panel featuring Sharon Epps and Kate Dohe, moderated by Rebeca Goldfinger. Session Description: A few barriers to innovation include not having a safe space to experiment, fear of failure, and big egos. Panelists Sharon Epps and Kate Dohe will discuss how to avoid these barriers. A moderated group discussion will follow on how we can promote innovation at the Libraries.
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    Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem
    (Taylor and Francis, 2016) Epps, Sharon; Kidd, Judith; Negro, Toni; Sayles, Sheridan
    High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working at public service points in the University of Maryland Libraries. An online course, in-person workshops, and digital badges were devised. Assessment was conducted at the end of the first year, resulting in revisions to the course.
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    Out with the old, in with the new: A reliable workflow in writing a report on diversity and inclusion
    (2016-06-08) Edwards, Jamie; Epps, Sharon; Horbal, Andrew; Sorrell, Cynthia; Tchangalova, Nedelina; Wheeler, Lisa
    The Diversity Advisory Committee (DAC) will discuss the dynamics of the process of assessing the diversity health at the University of Maryland Libraries. From designing the survey instrument through analyzing the results to the final writing of the report of diversity and inclusion, the committee members will unveil their challenges and achievements in presenting unbiased conclusions from this assessment project. In completing this project, the committee consulted the university’s wisdom, including (1) the College of Information Studies for creating the survey; (2) the Office of Institutional Research, Planning and Assessment (IRPA), and Division of Information Technology (DIT) for analyzing the results; and (3) the Campus Assessment Working Group (CAWG) model for organizing the content of the final report.
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    Diversity and Inclusion at UMD Libraries Survey Results
    (2015) Chadley, Otis; Edwards, Jamie; Epps, Sharon; Garritano, Jeremy; Horbal, Andrew; McDonald, Celina Nichols; Sorrell, Cynthia; Tchangalova, Nedelina; Wheeler, Lisa
    The Diversity Advisory Committee (DAC) conducted a Diversity Climate Assessment Survey in order to assess the diversity health of the University of Maryland Libraries. The survey was initially conducted for three weeks in July-August, 2014 and re-activated, per Dean Steele’s instructions, for another week in September to get as good a view of diversity issues in the Libraries as possible. This DAC snapshot reports findings on how library faculty, staff and student workers perceive the current state of diversity and inclusion within the Libraries. It also provides information about what organizational changes, training, and programs will be most beneficial to the library staff.