Library Faculty/Staff Scholarship and Research

Permanent URI for this collectionhttp://hdl.handle.net/1903/11

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    Succession planning from the middle
    (ACRL, 2024) Norton, Brynne; Cotton, Jennifer E. M.
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    Remote Control: Managing ILL during the COVID-19 Pandemic
    (Special Libraries Association Annual Conference, Virtual, 2021-08) Norton, Brynne; Woods, Lorraine
    What do managers do when their operations, traditionally rooted in access to physical collections, are rapidly shifted to a remote environment? The Head of Resource Sharing and Reserves and the Resource Sharing Coordinator from the University of Maryland will discuss how they transitioned interlibrary loan services and staff during the COVID-19 Pandemic. Hear about the challenging successes of managing at a distance in addition to tools you can use in your own work including: communication plans, fostering team morale, rethinking long-established workflows, training seasoned and new employees at a distance, all while defining success in a rapidly changing environment.
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    Making Change, Increasing Value: Reorganizing Your Access Services Department
    (2016-11-18) Hackman, Timothy; Greenwell, Paula; Spring, James; Thompson, Hilary
    In 2015 the department of Resource Sharing & Access Services at the University of Maryland Libraries undertook a major reorganization with the goals of increasing efficiency, staff engagement, and user satisfaction. Seeking to realign tasks and staff according to function, the year-long project resulted in a new organizational chart and new job descriptions for the majority of the department’s thirty-two staff. This presentation will provide an overview of the theory and methods used to plan the reorganization, and will discuss implementation by focusing on integrations of four once-separate operations: scanning for interlibrary loan and reserves; book retrieval for holds, reserves and interlibrary loan; shipping and receiving for circulation and interlibrary loan; and scheduling for a merged service desk. One year after the reorganization was completed, we will assess the effectiveness of the new model in meeting our goals and share lessons learned for undertaking reorganization at your library.