Library Faculty/Staff Scholarship and Research
Permanent URI for this collectionhttp://hdl.handle.net/1903/11
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Item Collection Development Based on Patron Requests: Collaboration between Interlibrary Loan and Acquisitions(Elsevier, 2003) Ward, Suzanne M.; Wray, Tanner; Debus-López, Karl E.Libraries are exploring new models of collaboration between interlibrary loan, collection development, and acquisitions. This paper presents two models in which libraries set aside acquisitions or other funds to purchase books requested by patrons through interlibrary loan processes. Workflows, scope criteria, and departmental relationships are described. The article reports on several aspects of the effectiveness of these models, such as turnaround time (comparable to traditional ILL loans), average cost per book ($37.00), and patron satisfaction (very high). The authors also address the subsequent circulation of titles and report on the bibliographers’ analysis of the relevance of the titles to the collection of one of the libraries.Item Patron-Focused Services in three US libraries: Collaborative Interlibrary Loan, Collection Development and Acquisitions(2003) Allen, Megan; Ward, Suzanne M.; Wray, Tanner; Debus-López, Karl E.To improve service and increase user satisfaction, some libraries are exploring new models of collaboration among the Interlibrary Loan, Collection Development and Acquisitions departments. One public library and two university libraries present models in which funds were set aside to purchase materials requested by library users through interlibrary loan. The models differ in some details but in all cases Interlibrary Loan staff select the titles to be purchased and Acquisitions staff rush order the requested titles. Titles are then either rush processed in Technical Services and circulated to the user, or are received un-processed in Interlibrary Loan for immediate patron use and are cataloged later. All three models have been in operation for two years or more and have moved from the pilot project stage to permanent implementation. Data are presented on the effectiveness of these models, including turnaround time, average cost per title, user satisfaction, and subsequent circulation of titles. These models accomplish several major goals including: obtaining users’ requested items quickly; building collections by adding titles with user interest and which have a high potential for subsequent use; and demonstrating that the rush acquisitions processes are both efficient and cost-effective.Item A Model for Collaborative Evaluation and Selection of Electronic Resources(Medical Library Association, 1999-05-17) Delia, Catherine; Leister, Susan; Wray, TannerPurpose: This presentation will report on the establishment of an electronic resources committee including problems and issues requiring resolution, the steps to formation, configuration of personnel and the accomplishments of the committee since formation. An assessment of the strengths of the model will be discussed. Setting/Participants/Resources: Himmelfarb Health Sciences Library, The George Washington University Medical Center is a medium-sized academic health sciences library in an urban setting. Brief Description: Through a strategic planning initiative begun in September 1997, it was determined that the library needed to become more efficient in providing its patrons with access to electronic resources. The process for evaluation and selection of electronic resources needed revision. Lack of formal communication between collection development staff and other pertinent areas of the library and Medical Center, including systems and public services, hampered these efforts. In spring 1998, an electronic resources committee was formed to improve and direct the process of evaluation, selection, and implementation of electronic resources. Members of the committee include staff from technical services, systems, and reference. An Electronic Resources Coordinator position was developed to spearhead this activity. Since formation, the committee has developed a web links criteria policy, an electronic collection development policy, and a form to track electronic resources and licensing information. Electronic product selection moved from one or two individuals to a collaborative process. The committee has been allocated specific funds from the library collections budget to make purchases. The committee supports management in their negotiations with departments regarding selection and acquisition of electronic resources. Results/Outcome: Better, more informed selection decisions are being made: duplicative content and incompatible technologies are identified prior to expenditure of funds. This model (the committee) has yielded better exchange of information within the library and more effective responses to patron suggestions. The library has made strides toward greater integration of services and resources and increased access to health science information. The formation of the committee is a vital step toward this goal. Evaluation Method: Anecdotal patron comments regarding new resources and new availability of resources have been extremely favorable. A survey or needs assessment of library staff and patrons is planned.