Library Faculty/Staff Scholarship and Research
Permanent URI for this collectionhttp://hdl.handle.net/1903/11
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Item Succession planning from the middle(ACRL, 2024) Norton, Brynne; Cotton, Jennifer E. M.Item You're Only as Good as Your Customs Holdings: Optimizing Interlibrary Loan Borrowing(2024-06-29) Norton, Brynne; Weible, CheriéFaster shipping, cheaper fees, and longer loan periods are the buzzwords when it comes to interlibrary borrowing, but how do you effectively gather data to identify lending libraries that meet these factors? One way is to take advantage of customization and automations in WorldShare ILL to leverage smart lender strings in combination with partner libraries. Information from lending libraries is available in the policies directory, however, sometimes other factors, such as shipping times, impact turnaround time. Reviewing real data periodically helps to identify misconceptions around which libraries meet that criteria. Two large academic libraries will show how they have effectively optimized their customs holdings and how you can replicate the process in order to meet these goals as applicable to your local environment. Graphs of turnaround times, maps, and screenshots showing customizations and workflows will demonstrate to the audience how easy it is to implement changes in their library setting and the positive impact these changes have on patron satisfaction as well as the reduction of staff time.Item Remote Control: Managing ILL during the COVID-19 Pandemic(Special Libraries Association Annual Conference, Virtual, 2021-08) Norton, Brynne; Woods, LorraineWhat do managers do when their operations, traditionally rooted in access to physical collections, are rapidly shifted to a remote environment? The Head of Resource Sharing and Reserves and the Resource Sharing Coordinator from the University of Maryland will discuss how they transitioned interlibrary loan services and staff during the COVID-19 Pandemic. Hear about the challenging successes of managing at a distance in addition to tools you can use in your own work including: communication plans, fostering team morale, rethinking long-established workflows, training seasoned and new employees at a distance, all while defining success in a rapidly changing environment.Item In Media Res: Transitioning Streaming Media Reserves Without a Succession Plan(Maryland Library Association + Delaware Library Association Annual Conference, 2021-05-05) Norton, Brynne; Cotton, JenniferThis presentation will demonstrate the value of succession planning and documentation when dealing with a service transition or planning for the future, since documentation is a key factor in ensuring continuity through changes to staffing or services. Using materials to facilitate participant engagement, we will walk you through steps you can take to begin developing a succession plan and creating necessary documentation to capture institutional knowledge. Changes to the Streaming Media Reserves services at the University of Maryland College Park will serve as a real life example in employing these strategies. In summer 2019, Streaming Media Reserves transitioned to a new department and by the end of the fall semester, the employee who ran the service left the university, leaving behind limited documentation. Institutional knowledge was rebuilt as Streaming Media Reserves and was brought into alignment with Course Reserves in terms of guidelines, procedures, and the unexpected growth of the service due to the COVID-19 pandemic. Join us to discuss how succession planning and documentation can be implemented in your library.