Library Faculty/Staff Scholarship and Research
Permanent URI for this collectionhttp://hdl.handle.net/1903/11
Browse
3 results
Search Results
Item Breaking Down Barriers: Co-Managing and Transforming Public Services(2018-01-09) Hackman, Timothy; Luckert, YelenaSince mid-2012, the division of Public Services at the University of Maryland Libraries has been involved in an ongoing experiment in the way the Libraries’ primary services are led and managed. The speakers, representing two of four directors in the division of Public Services, manage the vast majority of the division’s librarians and support staff and some of its most important collections and services, including reference and research assistance, library instruction, access services, learning and research commons, makerspace, and more. The past five years have brought substantial reorganizations of staffing, collections, spaces, and services, to improve Libraries services to our users, and to position the Libraries and its staff for the future. These changes, based on carefully collected data and assessment, include: - Merging reference and circulation service points - Implementing new chat and virtual reference services - Re-defining the role of librarians and staff, and adjusting responsibilities and workloads - Shifting from a collection-centric to service-centric model - Staff development and training These changes have required the speakers to move toward deeper collaboration, even co-managing, units which are typically separate (and, in some libraries, antagonistic toward one another.) Communication has been key to these efforts, as has a willingness to put aside old divisions and ways of doing things and to think about the best way to design and deliver future-oriented library services. This presentation will explore the speaker’s experience with co-managing public services in a large academic library. It will cover some of the successes and failures as a way to highlight best practices and potential pitfalls of collaboration across units to create the next generation of library services.Item Participatory Design in Redesigning an Academic Library: Asking Students about Their Favorite Study Spaces(2012-10-29) Barnachea, Lutgarda; Grijalva, Stacey; Williams, M. Jane; Wray, Tanner; Ippoliti, Cinthya; Luckert, Yelena; Tchangalova, NedelinaIn 2011 a library-led project team gathered user-based information for a total redesign of McKeldin Library, the central library serving the University of Maryland, College Park. In addition, graduate classes in anthropology and architecture provided other elements of user input. All of the above were provided to an Architecture Studio course to create actual designs for a reprogrammed library. This poster focues on data from one of the three sets of library-led activities. In on-the-spot interviews in four outdoor spaces on campus, 33 undergraudate students were asked open-ended questions about where they do their academic work (projects, research papers, studying for exams) and why. This poster presents the results of those interviews.Item Participatory Design in Redesigning an Academic Library: Capturing Users’ Work through an Artistic Lens(2012-10-29) Wray, Tanner; Ippoliti, Cinthya; Luckert, Yelena; Tchangalova, Nedelina; Barnachea, Lutgarda; Williams, M JaneIn 2011 a library-led project team gathered user-based information for a total redesign of McKeldin Library, the central library serving the University of Maryland, College Park. In addition, graduate classes in anthropology and architecture provided other elements of user input. All of the above were provided to an Architecture Studio course to create actual designs for a reprogrammed library. This poster focuses on data from one of the three sets of activities. In participatory design workshops library staff (21 participants), campus faculty (20), undergraduate (20) and graduate (17) students drew their ideal library workspaces. This poster presents drawings, gathered data and conclusions about stakeholders’ ideal study, research and work spaces in the library.