(Purdue University Press, 2019-09) Thompson, Hilary H.; DePope, Leigh Ann
Using the University of Maryland Libraries as a case study, this chapter explores the ways in which acquisitions and course reserves intersect and how these units can develop a stronger partnership and open lines of communication for improved operations and customer service in both areas. The chapter presents four collaborative initiatives undertaken between 2014 and 2017, each of which helped the UMD Libraries to reach new levels of service, quality, and/or efficiency.
