Promising Practices For Patient-Centered Communication With Vulnerable Populations: Examples From Eight Hospitals

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dc.contributor.authorWynia, Matthew
dc.contributor.authorMatiasek, Jennifer
dc.date.accessioned2019-08-14T14:59:36Z
dc.date.available2019-08-14T14:59:36Z
dc.date.issued2006
dc.description.abstractABSTRACT: As patient populations become increasingly diverse, health care organizations are looking for innovative ways to communicate effectively across cultures, languages, and health literacy levels. This study identified eight hospitals from across the country that have demonstrated a commitment to providing patient-centered communication with vulnerable patient populations. Through site visits and focus group discussions, the authors draw out “promising practices” from the hospital’s efforts to lower language barriers and ensure safe, clear, and effective health care interactions. The promising practices include: having passionate champions to advocate for communication programs; collecting information on patient needs; engaging communities; developing a diverse and skilled workforce; involving patients; spreading awareness of cultural diversity; providing effective language assistance services; addressing low health literacy; and tracking performance over time. Hospital and health system leaders can use these practices as starting points to encourage patient-centered communication in their own organizations.
dc.description.urihttps://www.commonwealthfund.org/Content/Publications/Fund-Reports/2006/Aug/Promising-Practices-for-Patient-Centered-Communication-with-Vulnerable-Populations--Examples-from-Ei.aspx
dc.identifierhttps://doi.org/10.13016/t1jx-ggvt
dc.identifier.citationWynia, Matthew and Matiasek, Jennifer Institute for Ethics, American Medical Association (2006) Promising Practices For Patient-Centered Communication With Vulnerable Populations: Examples From Eight Hospitals. The Commonwealth Fund -- Institute for Ethics, American Medical Association, New York, NY.
dc.identifier.otherEprint ID 524
dc.identifier.urihttp://hdl.handle.net/1903/22610
dc.publisherThe Commonwealth Fund -- Institute for Ethics, American Medical Association
dc.subjectoutreach
dc.subjectinterventions
dc.subjectHealth
dc.subjectservice
dc.subjectminority
dc.subjecthealth
dc.subjectcommunication
dc.subjectpatient-centered
dc.subjectpractice
dc.subjectliteracy
dc.subjectdiversity
dc.subjecttraining
dc.subjectculture
dc.subjectcultural
dc.titlePromising Practices For Patient-Centered Communication With Vulnerable Populations: Examples From Eight Hospitals
dc.typeOther

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