Characterizing and Assessing a Large-Scale Software Maintenance
Organization
Characterizing and Assessing a Large-Scale Software Maintenance
Organization
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Date
1998-10-15
Authors
Briand, Lionel
Melo, Walcelio L.
Seaman, Carolyn B.
Basili, Victor R.
Advisor
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Abstract
One important component of a software process is the organizational
context in which the process is enacted. This component is often
missing or incomplete in current process modeling approaches. One
technique for modeling this perspective is the Actor-Dependency (AD)
Model. This paper reports on a case study which used this approach to
analyze and assess a large software maintenance organization. Our goal
was to identify the approach's strengths and weaknesses while
providing practical recommendations for improvement. The AD model was
found to be very useful in capturing the important properties of the
organizational context of the maintenance process, and aided in the
understanding of the flaws found in this process. However, a number of
opportunities for extending and improving the AD model were
identified. Among others, there is a need to incorporate quantitative
information to complement the qualitative model.
(Also cross-referenced as UMIACS-TR-94-112)