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Using Ethnographic Methods in the Redesign of User Interfaces

dc.contributor.authorRose, Anneen_US
dc.contributor.authorShneiderman, Benen_US
dc.contributor.authorPlaisant, Catherineen_US
dc.description.abstractMethods for observing software users in the workplace will become increasingly important as the number of people using computers grows and developers improve existing systems. Successful redesigns rely, in part, on complete and accurate evaluations of the existing systems. Based on our evaluation experience, we have derived a set of practical guidelines to be used by designers in preparing for the evaluation, performing the field study, analyzing the data, and reporting the findings. By providing a general framework based on ethnographic research, we hope to reduce the likelihood of some common problems, such as overlooking important information and misinterpreting observations. Examples from our ongoing work with the Maryland Department of Juvenile Services are used to illustrate the proposed guidelines. (Also cross-referenced as CAR-TR-765)en_US
dc.format.extent68413 bytes
dc.relation.ispartofseriesUM Computer Science Department; CS-TR-3454en_US
dc.titleUsing Ethnographic Methods in the Redesign of User Interfacesen_US
dc.typeTechnical Reporten_US
dc.relation.isAvailableAtDigital Repository at the University of Marylanden_US
dc.relation.isAvailableAtUniversity of Maryland (College Park, Md.)en_US
dc.relation.isAvailableAtTech Reports in Computer Science and Engineeringen_US
dc.relation.isAvailableAtComputer Science Department Technical Reportsen_US

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