Inspector District Management Process Flow Study, Harford County Department of Inspections, Licenses, and Permits
Inspector District Management Process Flow Study, Harford County Department of Inspections, Licenses, and Permits
Files
Publication or External Link
Date
2018
Authors
Mishra, Ritwik
Parikh, Raj
Advisor
Weaver, Kathy
Citation
DRUM DOI
Abstract
The Department of Inspections, Licenses, and Permits (ILP) in Harford County, Maryland works
to create streamlined and efficient processes for inspections, licenses, and permits for the
construction in the county. The inspections vary depending on the geo-location of the building,
the type of construction, and its size. The ILP inspectors are certified experts, each specializing
in a specific type of construction.
Currently, assigning inspections to ILP inspectors is done manually, based on the location of the
inspection request and the type of skill required. However, an increasing number of inspection
requests, rapid development in the county, and the complexity of resources to be managed, the
manual process of assigning inspections is becoming cumbersome and inefficient. Without a
system to prioritize inspections, inspectors spend time traveling to different sites and allocating
time toward inspections that may not be as important.
This project’s objective is to redesign the process flow for administrators and ILP inspectors to
help manage the inspections with minimal overhead. The project approach is to first study the
existing process to understand the roles and responsibilities of each individual and the system,
and how they collaborate. Based on that knowledge, a new process flow will be designed to
optimize the process of inspection management.
Notes
Final project for INFM736: Information Management Capstone (Fall 2018).
University of Maryland, College Park.