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Social and Psychological Influences on Computer User Frustration

dc.contributor.authorBessiere, Katieen_US
dc.contributor.authorCeaparu, Irinaen_US
dc.contributor.authorLazar, Jonathanen_US
dc.contributor.authorRobinson, Johnen_US
dc.contributor.authorShneiderman, Benen_US
dc.description.abstractAs computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus. The frustration generated by these problems can be personally disturbing and socially disruptive. Psychological and social perspectives on frustration may clarify the relationships among variables such as personality types, cultural factors, goal attainment, workplace anger, and computer anxiety. These perspectives may also help designers, managers, and users understand the range of responses to frustration, which could lead to effective interventions such as redesign of software, improved training, better online help, user discipline, and even resetting of national research priorities. (UMIACS-TR-2002-90) (HCIL-TR-2002-19)en_US
dc.format.extent166768 bytes
dc.relation.ispartofseriesUM Computer Science Department; CS-TR-4410en_US
dc.relation.ispartofseriesUMIACS; UMIACS-TR-2002-90en_US
dc.titleSocial and Psychological Influences on Computer User Frustrationen_US
dc.typeTechnical Reporten_US
dc.relation.isAvailableAtDigital Repository at the University of Marylanden_US
dc.relation.isAvailableAtUniversity of Maryland (College Park, Md.)en_US
dc.relation.isAvailableAtTech Reports in Computer Science and Engineeringen_US
dc.relation.isAvailableAtUMIACS Technical Reportsen_US

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