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    Social and Psychological Influences on Computer User Frustration

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    CS-TR-4410.pdf (162.8Kb)
    No. of downloads: 1279

    Date
    2003-01-21
    Author
    Bessiere, Katie
    Ceaparu, Irina
    Lazar, Jonathan
    Robinson, John
    Shneiderman, Ben
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    Abstract
    As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus. The frustration generated by these problems can be personally disturbing and socially disruptive. Psychological and social perspectives on frustration may clarify the relationships among variables such as personality types, cultural factors, goal attainment, workplace anger, and computer anxiety. These perspectives may also help designers, managers, and users understand the range of responses to frustration, which could lead to effective interventions such as redesign of software, improved training, better online help, user discipline, and even resetting of national research priorities. (UMIACS-TR-2002-90) (HCIL-TR-2002-19)
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    http://hdl.handle.net/1903/1234
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    • Technical Reports from UMIACS
    • Technical Reports of the Computer Science Department

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