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Bridging the Digital Divide with Universal Usability

dc.contributor.authorShneiderman, Benen_US
dc.description.abstractHow do you explain a trashcan to a culture that doesn't have one? How do you describe a "stop loss limit order" to retirees managing their funds? Can you design a text-only interface that conveys the contents and experience of an animated Flash presentation? These puzzles emerged during the first ACM Conference on Universal Usability (, held on November 15-17, 2000 near Washington, DC. The international group of organizers, presenters, and attendees of this conference shared an unusual commitment and passion for making information and communications services accessible, usable, and useful. They want to see effective healthcare services and appealing distance education. They want to create successful e-commerce and accessible government services for all. Realizing these possibilities requires more than low-cost hardware or broadband networks. These mass-market services are often too complex, unusable, or irrelevant for too many users [1]; usability and design become the keys to success. (UMIACS-TR-2001-83) (HCIL-TR-2001-01)en_US
dc.format.extent26956 bytes
dc.relation.ispartofseriesUM Computer Science Department; CS-TR-4306en_US
dc.relation.ispartofseriesUMIACS; UMIACS-TR-2001-83en_US
dc.titleBridging the Digital Divide with Universal Usabilityen_US
dc.typeTechnical Reporten_US
dc.relation.isAvailableAtDigital Repository at the University of Marylanden_US
dc.relation.isAvailableAtUniversity of Maryland (College Park, Md.)en_US
dc.relation.isAvailableAtTech Reports in Computer Science and Engineeringen_US
dc.relation.isAvailableAtUMIACS Technical Reportsen_US

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