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    Making Computer and Internet Usability a Priority

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    Date
    2000-10-04
    Author
    Kreitzberg, Charles B.
    Shneiderman, Ben
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    Abstract
    A management oriented essay on how to promote usability in organizations. It begins with crafting the message (Good usability is good business). Then it deals with creating a cultural shift in information technology and software engineering departments, so that the impact of poor design and the benefits of improvements are widely understood. It closes with an eight-step call to action. Keywords: usability, technology fluency, user-centered design, software engineering (Also cross-referenced as UMIACS-TR-2000-70)
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    http://hdl.handle.net/1903/1106
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    • Technical Reports from UMIACS
    • Technical Reports of the Computer Science Department

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