Making Computer and Internet Usability a Priority
Abstract
A management oriented essay on how to promote usability in
organizations. It begins with crafting the message (Good usability is
good
business). Then it deals with creating a cultural shift in information
technology and software engineering departments, so that the impact of
poor
design and the benefits of improvements are widely understood. It closes
with an eight-step call to action.
Keywords: usability, technology fluency, user-centered design, software
engineering
(Also cross-referenced as UMIACS-TR-2000-70)