Robert H. Smith School of Business
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Item Modeling the Determinants of Satisfaction and Commitment in Buyer-Seller Relationships in the Less-Than-Truckload Segment of the Motor Carrier Industry(1992) Jarrell, Judith L.; Corsi, Thomas M.; Transportation, Business and Public Policy; Digital Repository at the University of Maryland; University of Maryland (College Park, MD)Buyer-seller relationships in the U.S. are changing with the advent of closer, longer-term alliances. In establishing and maintaining these alliances, firms need to understand those factors which determine satisfaction and commitment in relationships. Drawing on theoretical and conceptual work based on Resource Dependence Theory and Social Exchange Theory, this dissertation focused on the buyer-seller dyad in the less-than-truckload segment of the motor carrier industry. The buyer-seller dyads in this segment are particularly interesting since deregulation has necessitated dramatic changes in these relationships. A system of structural equations modeled the determinants of shipper's satisfaction and commitment in these dyads using a correlation input matrix. The network of influencing factors included: carrier's power, shipper's power, comparison level given an alternative and trust. The analysis allowed an in-depth discussion of the relative importance of each of these constructs and found both shipper's power and comparison level given an alternative to have a great influence on satisfaction; satisfaction and trust significantly affect commitment, with satisfaction being more important, relatively speaking. The managerial implications of this research focused on understanding those factors which are most important in creating satisfaction and commitment in buyer-seller relationships. Carrier's need to dedicate personnel to key accounts in order to display initiative in problem solving and responsiveness to inquiries in order to enhance shipper's satisfaction and willingness to commit to a long-term relationship. Other suggested programs include offering customer-oriented programs such as 1-800 numbers, increased flexibility in pick-up and delivery times, and a willingness to forego some accessorial charges.Item THE ROLE OF GENDER, ANDROGYNY AND ATTRACTION IN PREDICTING THE IDENTITY AND EFFECTIVENESS OF EMERGENT LEADERS(1986-05) Goktepe, Janet R.; Schneier, Craig EricThis field study used groups performing "sex-neutral" tasks over a six- to fifteen-week period to examine determinants of emergent leadership and leadership effectiveness. The study included 149 subjects in 35 task groups (28 mixed-sex groups, 4 all-male groups, and 3 all-female groups) working in conjunction with personnel management or business policy courses. Data were collected twice during the period for all measures used in predicting the identity and effectiveness of emergent leaders (based on follower perceptions of their sex, physical and interpersonal attractiveness, and the leader's selfdescribed sex-role identity, i.e., masculine, feminine, undifferentiated, or androgynous). The results showed that the leader chosen by group members did not change from Time 1 to Time 2 except in one group (an all-male group). Most of the results were similar between Time 1 and Time 2, and were consistent with predictions made based upon theoretical considerations and previous research. The hypotheses in this study were tested using a combination of statistical techniques. The results supported the major hypotheses of the study. In general, within the total sample, sex did not influence perceptions of an emergent leader. However, within groups, the probability of a female gaining leadership status was dependent upon the relative proportion of females in the group, i.e., at least half or more members had to be female. Female leaders were rated more physically attractive than male leaders. Male leaders received the lowest ratings of physical attractiveness, even lower than male nonleaders. Leaders were rated more interpersonally attractive than nonleaders. Emergent leaders with high ratings of physical and interpersonal attractiveness were also rated higher on effectiveness. Individuals with a self-described "masculine" sex role identity emer.ged as leaders more than undifferentiated, feminine, or androgynous types. There were no differences in leader effectiveness ratings among the four leader types.Item MBO Program Characteristics, Type A Personality and Individual Performance(1984) Lee, Cynthia; Carroll, Stephen J.; Business and Management; University of Maryland (College Park, Md); Digital Repository at the University of MarylandThis study sought to explain some of the inconsistent results in the Management By Objectives research by examining the moderating role of the motivational individual difference variable, Type A Behavior Patter, and the mediating role of the cognitive individual difference variable, perceived self-efficacy. Specifically, individuals low in Type A Behavior Pattern (TABP) were hypothesized to respond more positively to various components of Management By Objectives (MBO) programs than individuals high in TABP. This is based on the assumption that Type A individuals generally set higher performance goals, seek performance feedback, and in general, attempt to control their performance situation more than their Type B counterparts. On the other hand, the mediating role of self-efficacy is based on the assumption that certain external environment variables, such as MBO programs, affect performance primarily through influencing an individual's percept of self-efficacy. The results did not support the above hypotheses. The findings, however, provide further support for Bandura's (1977) assertion that self-efficacy has a positive effect on performance. Moreover, the results also supported previous research on the positive effect of quality MBO attributes on performance.Item The Effect of Perceived Attitude Similarity on Performance Ratings(1983) Feren, Dena Beatrice; Carroll, Stephen J.; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)This research consists of a laboratory study designed to test the notion that variance in performance ratings can be accounted for by the perception of the rater that the persons/he is evaluating is attitudinally similar or dissimilar to himself or herself. Student subjects were led to believe that a certain manager either agreed or disagreed with them on a number of attitudinal issues. Subjects then viewed a videotaped performance of the manager conducting a performance review with one of his problem subordinates. Subjects were asked to rate his performance using two different rating instruments -- a trait rating scale and a Behavior Observation Scale -- and to indicate personal liking for the manager. Extent of attitude similarity was manipulated on two levels with a control group . That is, some subjects were led to believe that the ratee was attitudinal l y similar to self, others that the ratee was dissimilar to self, and a third group received no information about the ratee's attitudes. The ratee's performance was manipulated on three levels. Some subjects viewed only a high performin1; manager, others viewed a moderate performer, and a third group viewed a lo w performing manager. Three different vignettes were prepared to represent the three levels of performance. Finally, a hard-performance-data condition was included to test the robustness of the attitude similarity effect. Some subjects received hard performance data, in the form of bar graphs, that was consistent with the level of performance portrayed in their videotaped vignette (i.e., those viewing the low performer received hard data indicative of low performance). It was hypothesized that perceived attitude similarity would have its greatest effect when performance was moderate, and when subjects did not receive hard performance data. The results did not support these predictions. The effect of perceived attitude similarity on performance ratings was not significant under any of the experimental conditions. Perceived similarity had a small, but significant effect on attraction; however, level of performance accounted for a far greater proportion of variance in attraction measures than perceived similarity. It was concluded that the rating task in this experiment failed to create the conditions under which perceived similarity would be most likely to exert an influence on ratings. Specifically, the rating task was not sufficiently ambiguous for student raters.Item The Backhaul Problem and Related Topics in Vehicle Routing(1991) Casco, Daniel Orlando; Golden, Bruce L.; Business and Management; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)The problem studied in this dissertation is a variation of the classical vehicle routing problem (VRP) that has received limited research attention, and concerns the routing of vehicles over a set of mixed customers; that is, some customers are delivery or linehaul points but others are pickup or backhaul points. In contrast to deliveries, when a vehicle services a pickup point, product, bound for the distribution center, is loaded on the truck. Practical considerations usually dictate that the number of backhauls per route is small and they are serviced near the end of a route. The vehicle routing problem with backahuls (VRPB) can be stated as follows: Find a set of vehicle routes that service the delivery and backhaul customers such that vehicle capacity is not violated and the total distance traveled is minimized. In this dissertation, we examine three real-world routing applications with backhauls and several first-generation algorithms designed to solve VRPBs. The key dissertation research objective is to develop new heuristics to solve the VRPB that redress the shortcomings of existing solution methods in dealing with real-world considerations. The four new heuristics developed allow common carrier or supplier deliveries, dedicated backhaul routes, and mixed routes. In order to evaluate their performance, the heuristics were coded in Pascal and a series of computation experiments were performed on a Macintosh platform. The experiments consisted of generating twenty seven hundred random problems covering a range of possible combinations of critical problem parameters. These problems were solved by the heuristics and the main findings are as follows: 1) on average, the new heuristics outperformed heuristics which allow only pure delivery and mixed routes, 2) the effectiveness of the new procedures was found to vary with changes in problem size, the percentage of backhaul nodes, and the delivery node concentration region, 3) the effective of the new procedures was found not to vary with changes in the cost to insert backhaul location in mixed routes, or with changes in common carrier costs, and 4) the execution times to solve 40-node and 100-node problems was found to be less than a minute.Item The Effects of Appropriately Participative Leadership on the Core Dimensionis of Climate(1990) Kidder, Pamela J.; Schneider, Benjamin; Psychology & Business and Management; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)A field experiment was conducted to determine some effects of the appropriateness of participative leadership styles on the core dimensions of climate. Climate is a construct that has received considerable attention in organizational research. The research on Climate has revealed a core set of issues or dimensions that appear to be useful for capturing employees' perceptions across all or most organizations. Proposed core dimensions of climate have included role stress or harmony in the work environment, job challenge and autonomy, leadership facilitation and support, and workgroup warmth, empathy and cooperation. I hypothesized that leadership style would affect employees' perceptions of these core dimensions of climate. The literature in psychology and organizational behavior shows significant agreement regarding the potential effect of leadership style on climate, but little empirical work has been conducted in this area. The particular leadership style I studied concerned the appropriateness of participativeness of leaders' decision making styles. I carried out a field experiment, using a two group pre- and post- experimental design. The experimental manipulation was a training program in appropriate participative decision making, with supervisors randomly assigned to a training or no training control group. Pre- and post- measures of the core dimensions of climate and decision making style were collected prior to and following the training. Appropriate participativeness in decision making (Vroom & Jago, 1988) was found to predict the three core dimensions of role stress, leadership facilitation and support, and workgroup cooperation, friendliness, and warmth. The quality of the supervisor-subordinate relationship, based on vertical dyad linkage theory, was found to contribute to the prediction of the core climate dimension of role stress. It was concluded that leadership style has an effect on employees' perception of some, but not all of the core dimensions of climate. Implications of these results for research and practice regarding climate and leadership were explored.Item Decomposing Charismatic Leadership: The Effects of Leader Content and Process on Follower Performance, Attitudes, and Perceptions(1992) Kirkpatrick, Shelley Ann; Locke, Edwin; Business and Management; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)Leadership entails both content and process elements, e.g., what the leader says and how the leader says it. For example, charismatic leaders are theorized to communicate and implement a vision (content) with an enthusiastic communication sty l e (process). In a laboratory experiment with manipulated independent variables and a simulated task, this dissertation separately examined the content and process components of charismatic leadership on performance and attitudes. The content aspect was separated into two parts, vision (versus no vision) and implementation of the vision through task strategies (versus no task strategies). Process was manipulated as enthusiasm level (low versus high). Thus, a 2 x 2 x 2 design was employed. Two trained actors, one male and one female, played the role of leader, a CEO/President of a local printing company. Upper-level business students served as participants and performed a binder assembly task. Students completed questionnaires before each session and at the end of the experiment to assess how they are influenced by the leader. Results indicated that content affected performance and many attitudes and perceptions. Process did not affect performance and affected only a few attitudes and perceptions. Exploratory analyses showed that self-set goals and self-efficacy served as mediators between the content variables and performance. Theoretical, methodological, and practical implications are discussed.Item AN INVESTIGATION INTO THE IMPACT OF SEX ROLE IDENTITY ON THE EFFECTIVE PERFORMANCE OF SALESWOMEN(1988) Bowers Comer, Lucette; Jolson, Marvin A.; Marketing; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)Because of an increasing shortage of qualified salespersonnel, recruiters for sales positions are very receptive to female applicants. Despite this, sex-discrimination is still detectable in the market place. Some sales managers resist bringing women into male-oriented areas of selling, criticizing them for alleged weaknesses. Their criticisms stem from the belief that saleswomen will behave according to gender stereotypes on the job and that this behavior will impact negatively on selling performance. Sales managers need assurance that the saleswomen they hire will perform well on the job. This research investigated the usefulness of the concept of "sex role identity" as a basis for segmenting the pool of female applicants by their potential for effective performance. A survey was conducted of sales managers in three traditionally male areas of selling, who described saleswomen under their supervision. The relationships between sales managers' perceptions of gender stereotypic behavior, selling effectiveness, and sex role identity were examined. Saleswomen' s gender stereotypic behavior was defined as perceived weaknesses in three areas: "selling ability," "human relations," and "motivation." Selling effectiveness was measured as perceived proficiency in performance of six functions of selling and non-selling activities. Saleswomen were classified into sex role types on the basis of their sales managers' perceptions of their masculine ("instrumental") and feminine ("expressive") traits in their sex role identities on the Bem Sex Role Inventory. Seven research hypotheses were tested using univariate and multivariate analysis of variance and correlational analyses. The results showed that sales managers perceived some gender stereotypic behavior in the marketplace and that some of this behavior was associated with reduced selling effectiveness. Sex role types of saleswomen related to both perceived gender stereotypic behavior and selling effectiveness. Androgynous and masculine saleswomen were perceived 'as being the least stereotyped and the most effective performers. The findings give partial support for a two-dimensional model of selling effectiveness defined by masculine "instrumentality" and feminine "expressiveness." The results have implications for the selection, training , and supervision of saleswomen.Item THE EFFECTS OF SUPERLEADERSHIP TRAINING ON LEADER BEHAVIOR, SUBORDINATE SELF-LEADERSHIP BEHAVIOR, AND SUBORDINATE CITIZENSHIP(1993) Cox, Jonathan F.; Sims, Henry P.; Management & Organization; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)A field experiment was conducted to assess the effects of SuperLeadership training on trainee leadership behavior, subordinate self-leadership behavior, and subordinate citizenship. The experiment involved approximately 70 focal training participants and 500 subordinates. Participants were assigned to two conditions: a) a training condition, in which participants received training immediately after baseline questionnaire data were collected; and b) a comparison condition, where participants did not receive training until after a second set of data had been collected to assess change. The lag between the first and second rounds of data collection was 10-weeks. Although data analysis confirmed the psychometric adequacy of the research questionnaires, the broad finding of the study was that the leadership behavior of participants in the training group did not change as a result of the training. Subordinate, self-leadership behavior and citizenship also did not appear to change as a result of the training. However, supervisors of the participants reported increased performance of the trainees as a result of the training. This suggested that supervisors may have seen early evidence of positive change as a result of the training. Subsequent investigation determined that although the training was perceived as effective by the participants, reductions-in-force in the host organization were perceived as inhibiting participants' ability to apply the training. Speculation concerning the apparent lack of change explored aspects of the experiment itself, the training, and the transfer setting in the host organization.Item The Role of Gender, Androgyny and Attraction in Predicting the Identity and Effectiveness of Emergent Leaders(1986-04) Goktepe, Janet; Business Management and Organization; Digital Repository at the University of Maryland; University of Maryland (College Park, Md)This field study used groups performing "sex-neutral" tasks over a six- to fifteen-week period to examine determinants of emergent leadership and leadership effectiveness. The study included 149 subjects in 35 task groups (28 mixed-sex groups, 4 all-male groups, and 3 all-female groups) working in conjunction with personnel management or business policy courses. Data were collected twice during the period for all measures used in predicting the identity and effectiveness of emergent leaders (based on follower perceptions of their sex, physical and interpersonal attractiveness, and the leader's self-described sex-role identity, i.e., masculine, feminine, undifferentiated, or androgynous). The results showed that the leader chosen by group members did not change from Time 1 to Time 2 except in one group (an all-male group). Most of the results were similar between Time 1 and Time 2, and were consistent with predictions made based upon theoretical considerations and previous research. The hypotheses in this study were tested using a combination of statistical techniques. The results supported the major hypotheses of the study. In general, within the total sample, sex did not influence perceptions of an emergent leader. However, within groups, the probability of a female gaining leadership status was dependent upon the relative proportion of females in the group, i.e., at least half or more members had to be female. Female leaders were rated more physically attractive than male leaders. Male leaders received the lowest ratings of physical attractiveness, even lower than male nonleaders. Leaders were rated more interpersonally attractive than nonleaders. Emergent leaders with high ratings of physical and interpersonal attractiveness were also rated higher on effectiveness. Individuals with a self-described "masculine" sex role identity emerged as leaders more than undifferentiated, feminine, or androgynous types. There were no differences in leader effectiveness ratings among the four leader types.