University Libraries
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Item Succession planning from the middle(ACRL, 2024) Norton, Brynne; Cotton, Jennifer E. M.Item You're Only as Good as Your Customs Holdings: Optimizing Interlibrary Loan Borrowing(2024-06-29) Norton, Brynne; Weible, CheriéFaster shipping, cheaper fees, and longer loan periods are the buzzwords when it comes to interlibrary borrowing, but how do you effectively gather data to identify lending libraries that meet these factors? One way is to take advantage of customization and automations in WorldShare ILL to leverage smart lender strings in combination with partner libraries. Information from lending libraries is available in the policies directory, however, sometimes other factors, such as shipping times, impact turnaround time. Reviewing real data periodically helps to identify misconceptions around which libraries meet that criteria. Two large academic libraries will show how they have effectively optimized their customs holdings and how you can replicate the process in order to meet these goals as applicable to your local environment. Graphs of turnaround times, maps, and screenshots showing customizations and workflows will demonstrate to the audience how easy it is to implement changes in their library setting and the positive impact these changes have on patron satisfaction as well as the reduction of staff time.Item Effectiveness of Borrowing Ebooks via Interlibrary Loan(2022-06-09) Norton, Brynne; Chen, AshleyHow effective are we at borrowing ebooks via interlibrary loan? This is the driving question when evaluating ebook workflows. The increasing desire to borrow materials electronically is reflected in the increasing numbers of ebook requests made via interlibrary loan (ILL) at UMCP. Ebooks are challenging to borrow due to publisher licensing restrictions as well as software limitations which can lead to low fill rates. In response to the pandemic and an increased necessity for digital over print materials, we established an ebook workflow which included increased decision points and communications with patrons when an ebook could not be borrowed. This new workflow privileged customer service with an offer to request a portion of an item or a number of chapters. This was vital work during the pandemic due to the limitations of physical items. Once the library re-opened we asked ourselves if this workflow was sustainable with the increased staff workload combined with how effectively UMCP can borrow ebooks. Fill rates, displayed via graphs, of ebooks and book chapter requests during FY21 and FY22 were calculated and evaluated quantitatively to determine effectiveness over time according to workflow. Qualitative feedback from a user survey done in April 2022 has results coded and displayed via a chart. These measures combined with an analysis of the workflow, shown via diagrams, demonstrate that borrowing ebooks via ILL is rising in effectiveness. Therefore, returning to the original workflow in managing ebook requests is reasonable and reduces staff workload.Item Remote Control: Managing ILL during the COVID-19 Pandemic(Special Libraries Association Annual Conference, Virtual, 2021-08) Norton, Brynne; Woods, LorraineWhat do managers do when their operations, traditionally rooted in access to physical collections, are rapidly shifted to a remote environment? The Head of Resource Sharing and Reserves and the Resource Sharing Coordinator from the University of Maryland will discuss how they transitioned interlibrary loan services and staff during the COVID-19 Pandemic. Hear about the challenging successes of managing at a distance in addition to tools you can use in your own work including: communication plans, fostering team morale, rethinking long-established workflows, training seasoned and new employees at a distance, all while defining success in a rapidly changing environment.Item In Media Res: Transitioning Streaming Media Reserves Without a Succession Plan(Maryland Library Association + Delaware Library Association Annual Conference, 2021-05-05) Norton, Brynne; Cotton, JenniferThis presentation will demonstrate the value of succession planning and documentation when dealing with a service transition or planning for the future, since documentation is a key factor in ensuring continuity through changes to staffing or services. Using materials to facilitate participant engagement, we will walk you through steps you can take to begin developing a succession plan and creating necessary documentation to capture institutional knowledge. Changes to the Streaming Media Reserves services at the University of Maryland College Park will serve as a real life example in employing these strategies. In summer 2019, Streaming Media Reserves transitioned to a new department and by the end of the fall semester, the employee who ran the service left the university, leaving behind limited documentation. Institutional knowledge was rebuilt as Streaming Media Reserves and was brought into alignment with Course Reserves in terms of guidelines, procedures, and the unexpected growth of the service due to the COVID-19 pandemic. Join us to discuss how succession planning and documentation can be implemented in your library.Item Library Streaming Media Reserves: What's Happening Now, and What's Coming Next(2020-06-09) Norton, Brynne; Cotton, JenniferOver the past semester there have been notable changes to the way we are currently handling the Streaming Media Reserves service, due to both the integration of Streaming Media Reserves into the Resource Sharing & Reserves unit and the current conditions related to the COVID-19 closures of the Libraries buildings. This poster will provide an update on how the service is functioning now (including recent revisions to the copyright policy related to the service), and also outline the future steps we are working on implementing.