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Author: search.filters.author.Norton, BrynneSubject: search.filters.subject.library

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    Succession planning from the middle
    (ACRL, 2024) Norton, Brynne; Cotton, Jennifer E. M.
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    Effectiveness of Borrowing Ebooks via Interlibrary Loan
    (2022-06-09) Norton, Brynne; Chen, Ashley
    How effective are we at borrowing ebooks via interlibrary loan? This is the driving question when evaluating ebook workflows. The increasing desire to borrow materials electronically is reflected in the increasing numbers of ebook requests made via interlibrary loan (ILL) at UMCP. Ebooks are challenging to borrow due to publisher licensing restrictions as well as software limitations which can lead to low fill rates. In response to the pandemic and an increased necessity for digital over print materials, we established an ebook workflow which included increased decision points and communications with patrons when an ebook could not be borrowed. This new workflow privileged customer service with an offer to request a portion of an item or a number of chapters. This was vital work during the pandemic due to the limitations of physical items. Once the library re-opened we asked ourselves if this workflow was sustainable with the increased staff workload combined with how effectively UMCP can borrow ebooks. Fill rates, displayed via graphs, of ebooks and book chapter requests during FY21 and FY22 were calculated and evaluated quantitatively to determine effectiveness over time according to workflow. Qualitative feedback from a user survey done in April 2022 has results coded and displayed via a chart. These measures combined with an analysis of the workflow, shown via diagrams, demonstrate that borrowing ebooks via ILL is rising in effectiveness. Therefore, returning to the original workflow in managing ebook requests is reasonable and reduces staff workload.
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    Remote Control: Managing ILL during the COVID-19 Pandemic
    (Special Libraries Association Annual Conference, Virtual, 2021-08) Norton, Brynne; Woods, Lorraine
    What do managers do when their operations, traditionally rooted in access to physical collections, are rapidly shifted to a remote environment? The Head of Resource Sharing and Reserves and the Resource Sharing Coordinator from the University of Maryland will discuss how they transitioned interlibrary loan services and staff during the COVID-19 Pandemic. Hear about the challenging successes of managing at a distance in addition to tools you can use in your own work including: communication plans, fostering team morale, rethinking long-established workflows, training seasoned and new employees at a distance, all while defining success in a rapidly changing environment.
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    Library Streaming Media Reserves: What's Happening Now, and What's Coming Next
    (2020-06-09) Norton, Brynne; Cotton, Jennifer
    Over the past semester there have been notable changes to the way we are currently handling the Streaming Media Reserves service, due to both the integration of Streaming Media Reserves into the Resource Sharing & Reserves unit and the current conditions related to the COVID-19 closures of the Libraries buildings. This poster will provide an update on how the service is functioning now (including recent revisions to the copyright policy related to the service), and also outline the future steps we are working on implementing.