Theses and Dissertations from UMD
Permanent URI for this communityhttp://hdl.handle.net/1903/2
New submissions to the thesis/dissertation collections are added automatically as they are received from the Graduate School. Currently, the Graduate School deposits all theses and dissertations from a given semester after the official graduation date. This means that there may be up to a 4 month delay in the appearance of a give thesis/dissertation in DRUM
More information is available at Theses and Dissertations at University of Maryland Libraries.
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Item Buy Now, Think Later: Product Returns and Firm Performance(2018) Pritchard, Alan Matthew; Windle, Robert J.; Evers, Philip T.; Business and Management: Logistics, Business & Public Policy; Digital Repository at the University of Maryland; University of Maryland (College Park, Md.)This dissertation studies the short-term and long-term impacts of return policies and feedback text on firm performance. Archival data, text analytics, and econometric analysis are used to further develop signaling theory, transaction cost economics, and procedural justice theory in operations, logistics, and supply chain management. The first essay is motivated by the ambiguity of prior research on the relationship between return policies and demand in the online setting. The return policy components that impact landed prices are identified and the relationships between terms of sale and demand are studied. After controlling for price, a lenient return policy is found to signal the unobservable quality of the seller’s product and demonstrate their capability to properly handle sales, shipping, and returns. A lenient return policy also helps mitigate customers’ risk associated with a mismatch between the product and their expectations and is shown to be positively associated with landed price and demand. The second essay demonstrates that the impact of a customer’s satisfaction or dissatisfaction with a seller or their product extends to other customers when their satisfaction or dissatisfaction becomes public knowledge, impacting sellers’ future demand. The impact of negative, trust revoking feedback is shown to differ from the impact of non-trust revoking, negative feedback, such as nonspecific complaints and complaints about price. In other words, the text associated with numerical feedback ratings determines the strength of the negative rating’s impact. Moreover, it is shown that negative feedback can be altered and even counteracted with a satisfactory service recovery, while the variance of complaint types in sellers’ feedback histories is negatively associated with demand. Overall, this dissertation demonstrates the benefits of two signals of quality: a lenient return policy and positive feedback history. Methodological contributions include the use of two original datasets and the combination of text analytics and regression analysis to inform managerial decisions. Managerial implications suggest that firms should take the leniency of their return policies and the strength of their online reputations into consideration when pricing and estimating demand.Item MUSIC, TRANCE, AND TRANSMISSION IN THE SANTO DAIME, A BRAZILIAN AYAHUASCA RELIGION.(2015) Blocksom, Benjamin Nye; Witzleben, J. Lawrence; Music; Digital Repository at the University of Maryland; University of Maryland (College Park, Md.)This thesis illuminates the core values within Santo Daime communities and how these are transmitted and practiced during rituals. Santo Daime, a Brazilian Ayahuasca Religion originating in the western Amazon state of Acre, is practiced both inside and outside its urban Amazonian roots, including most Brazilian states and smaller communities in a handful of Western countries, such as the United States, Mexico, and the Netherlands. Adepts of the Santo Daime combine the sacramental use of Ayahuasca (a psychotropic tea with a long history of use in the Amazonian basin), collective shamanism, and music performance practices (singing, dancing, and playing instruments) to achieve a state of religious ecstasy. Using a multi-disciplinary approach with emphasis on ethnography, an expansion of Judith Becker's categorization of trance, and musical and phonological analysis I argue that the doctrine of the Santo Daime and the transmission of these teachings through music are inseparable elements of producing and navigating the altered states of consciousness collectively experienced in Santo Daime rituals.Item From the Liminal to the Land: Building Amazon Culture at the Michigan Womyn's Music Festival(2006-04-27) Kendall, Laurie J.; Struna, Nancy L.; American Studies; Digital Repository at the University of Maryland; University of Maryland (College Park, Md.)Every year in August, thousands of womyn from around the globe make a journey that takes them from the liminal world of patriarchal marginalization, oppression, and violence to the safety of a land where they build a matriarchal culture of families, homes, and sacred traditions. This new culture binds these womyn to each other as a people and to the 650 acres in Michigan that they call their homeland. This dissertation is a five-year ethnographic study of the cultural community womyn build at the Michigan Womyn's Music Festival. It focuses on the experiences of 32 participants, and the physical work they do to create a world that places their minds and bodies, their values and experiences, and their relationships in the center of their own community structures. By inverting the concept of liminality used to describe lesbian cultural spaces, this study reframes these womyn as a diasporic group who journey home once each year to reconnect with their home, family and sacred traditions. The significance of the study is that it demonstrates the ways womyn resist patriarchal oppression by using love as a technology for building a matriarchal culture. Theoretically, by inverting the concept of liminality, researchers might better understand and articulate the interlocking structures of power and oppression, as well as the "methodologies" that marginalized people use to resist oppressive forces in American culture.