Crossing The Language Chasm: An in-depth analysis of what language-assistance programs look like in practice.

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dc.contributor.authorBrach, Cindy
dc.contributor.authorFraser, Irene
dc.contributor.authorPaez, Kathy
dc.date.accessioned2019-08-14T14:58:51Z
dc.date.available2019-08-14T14:58:51Z
dc.date.issued2005
dc.description.abstractThe quality of communication between patients and clinicians can have a major impact on health outcomes, and limited English proficiency can interfere with effective communication. More than ten million U.S. residents speak English poorly or not at all, constituting a language chasm in the health care system. This paper reviews the evidence on the link between linguistic competence and health care quality and the impact of particular language-assistance strategies. Drawing on the experiences of fourteen health plans that have been at the forefront of linguistic competence efforts, we identify lessons for plans, purchasers, policymakers, and researchers on ways to improve the availability and quality of interpreter services.
dc.description.urihttps://www.healthaffairs.org/doi/full/10.1377/hlthaff.24.2.424
dc.identifierhttps://doi.org/10.13016/l3u9-pmyf
dc.identifier.citationBrach, Cindy and Fraser, Irene and Paez, Kathy (2005) Crossing The Language Chasm: An in-depth analysis of what language-assistance programs look like in practice. Health Affairs, 24 (2). pp. 424-434.
dc.identifier.otherEprint ID 273
dc.identifier.urihttp://hdl.handle.net/1903/22444
dc.subjectPractice
dc.subjectinterventions
dc.subjectservice
dc.subjectlanguage chasm
dc.subjectlanguage
dc.subjectlanguage-assistance
dc.subjectEnglish proficiency
dc.subjectlinguistic competence
dc.titleCrossing The Language Chasm: An in-depth analysis of what language-assistance programs look like in practice.
dc.typeArticle

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