Carpio, ElissaChandrashekar, DhariniGupta, PriyankaHao, HildaNiemeier, ClaireFinal Project for INST 776: HCIM Capstone Project (Spring 2024). University of Maryland, College ParkThe Montgomery County, Maryland Department of Environmental Protection (DEP) is responsible for trash and recycling services across the county including the management and distribution of trash and recycling bins and carts. Requests for new or replacement bins and carts are first processed through the county’s service desk operations (MC311) and then provided to the team responsible for product delivery. This information must then be manually manipulated and outputted to staff members and contractors to organize, schedule, and process deliveries and pickups. The manual workflow processes and limited technology integration create process inefficiencies leading to suboptimal customer satisfaction.National Center for Smart GrowthPALSHistoric PreservationArchitecturePlanningReal EstateMarylandMontgomery CountyCollege of InformationMaster of Science in Human-Computer InteractionSpring 2024Wayne LuttersEnvironmental PlanningHazard MitigationCommunity and Social SustainabilityEnvironmental JusticeReport