Thinking Outside the Bus

dc.contributor.authorIseki, Hiroyuki
dc.contributor.authorSmart, Michael
dc.contributor.authorYoh, Allison
dc.contributor.authorTaylor, Brian D.
dc.date.accessioned2018-12-14T19:33:39Z
dc.date.available2018-12-14T19:33:39Z
dc.date.issued2012
dc.description.abstractThis is a short, accessible article that provides a synopsis of findings from the research titled “Tool Development to Evaluate the Performance of Intermodal Connectivity (EPIC)” in collaboration with UCLA Institute of Transportation Studies. This research has examined various factors that can substantially influence transit users’ perception of service quality at bus stops and trains stations, and also what factors transit managers think important to improve customers' satisfaction. Recently, the project has developed a tool for transit agencies to identify service quality improvements at transit facilities, which has been presented in the American Planning Association (APA) National Planning Conference in Los Angeles, April, 2012. Publications related to this research are listed under " FURTHER READING" on page 15.en_US
dc.identifierhttps://doi.org/10.13016/M27S7HX16
dc.identifier.urihttp://hdl.handle.net/1903/21544
dc.language.isoen_USen_US
dc.relation.isAvailableAtDigital Repository at the University of Maryland
dc.relation.isAvailableAtUniversity of Maryland (College Park, Md)
dc.subjectTransportationen_US
dc.subjecttransit stationsen_US
dc.subjectbus stopen_US
dc.subjecttrain stationen_US
dc.subjectcustomer serviceen_US
dc.subjectcustomer satisfactionen_US
dc.titleThinking Outside the Busen_US
dc.typeArticleen_US

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