Applying the SARAH Model to Library Change Management

Abstract

Academic libraries are the heart of colleges and universities and, as such, are often centrally involved in and impacted by changes in the greater higher education landscape. For those working in these spaces, familiarity with strategies for managing change is essential to support yourself and others during especially turbulent times. The SARAH model, described below in bullet points with our modifications in brackets, offers a memorable way to understand responses to change, be they our own or others.

S - Shock or Surprise A – Anger [Anxiety, Alert, or Anticipation] R – Resistance or Rejection [Re-engagement, or Rationalization] A - Acceptance H - Help or Hope

This is not an inevitable cycle and some people may not move through the stages in a linear manner. The existing model offers structure, but our addition adds flexibility, opportunities for positive reactions, and library-specific examples and context. This model, and our modifications to it, helps individuals identify their own or others reaction to change, recognize where they might be in the process, and respond with empathy and support. By understanding feelings and reactions of ourselves and others, we can provide thoughtful and intentional support during difficult times.

United by their shared name, the Sara(h)s of ELD bring together their diverse experiences and perspectives to present the SARAH model for use in academic libraries, and particularly for those working with Engineering or STEM departments. This paper and poster will present the SARAH model alongside strategies and examples for supporting both yourself and others when managing change in a library context.