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User Frustration with Technology in the Workplace (2004)
When hard to use computers cause users to become frustrated, it can affect workplace productivity, user mood, and interactions with other co-workers. Previous research has examined the frustration that graduate students ...
Determining Causes and Severity of End-User Frustration (2002)
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 participants, the frequency, cause, and the ...
Social and Psychological Influences on Computer User Frustration (Newhagen book chapter, 2002)
As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus. The frustration generated ...
Improving Web-based Civic Information Access: A Case Study of the 50 US States (2002)
An analysis of the home pages of all fifty U. S. states reveals great variety in key design features that influence efficacy. Some states had excessively large byte counts that would slow users connected by commonly-used ...
Help! I'm Lost: User Frustration in Web Navigation (2003)
Computers can be valuable tools, and networked resources via the Internet can be beneficial to many different populations and communities. Unfortunately, when people are unable to reach their task goals due to frustrating ...