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Determining Causes and Severity of End-User Frustration (2002)
While computers are beneficial to individuals and society, frequently, users encounter frustrating experiences when using computers. This study attempts to measure, through 111 participants, the frequency, cause, and the ...
Social and Psychological Influences on Computer User Frustration (Newhagen book chapter, 2002)
As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus. The frustration generated ...
Help! I'm Lost: User Frustration in Web Navigation (2003)
Computers can be valuable tools, and networked resources via the Internet can be beneficial to many different populations and communities. Unfortunately, when people are unable to reach their task goals due to frustrating ...