In our exploration of future work environments for the World Bank we propose two concepts. Organization overviews provide a consistent support to present the results of a variety of manual or semi-automated searches. This view can be adapted or expanded for each class of users to finally map the multiple personal roles an individual has in an organization. After command line interfaces, graphical point and click interfaces, and the current "docu-centric" designs, the natural direction is towards a role-centered approach where we believe the emphasis is on the management of those multiple roles. Each role involves coordination with groups of people and accomplishment of tasks within a schedule. (Also cross-referenced as CAR-TR-771)