Interlacing Workflows and Untangling Knots: How Acquisitions and Course Reserves Intersect
Thompson, Hilary H.
DePope, Leigh Ann
Thompson, Hilary H., and Leigh Ann DePope. “Interlacing Workflows and Untangling Knots: How Acquisitions and Course Reserves Intersect.” In Transforming Acquisitions & Collection Services: Perspectives on Collaboration Within and Across Libraries, edited by Michelle Flinchbaugh, Chuck Thomas, Rob Tench, Vicki Sipe, Robin Moskal, Lynda Aldana, and Erica Owusu. West Lafayette, IN: Purdue University Press, 2019.
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Using the University of Maryland Libraries as a case study, this chapter explores the ways in which acquisitions and course reserves intersect and how these units can develop a stronger partnership and open lines of communication for improved operations and customer service in both areas. The chapter presents four collaborative initiatives undertaken between 2014 and 2017, each of which helped the UMD Libraries to reach new levels of service, quality, and/or efficiency.