• Buy Now, Think Later: Product Returns and Firm Performance 

  Pritchard, Alan Matthew (2018)

  This dissertation studies the short-term and long-term impacts of return policies and feedback text on firm performance. Archival data, text analytics, and econometric analysis are used to further develop signaling theory, ...

• RETAIL OPERATIONS, CONSUMER STOCKPILING, AND LOGISTICS IT RESOURCES 

  Pan, Xiaodan (2018)

  This dissertation examines research questions within two streams: (1) consumer behavior and retail operations and (2) Information Technology (IT) and operational performance. Specifically, the first two essays study the ...

• SUPPLY CHAIN RISKS, RESILIENCE AND FIRM PERFORMANCE: AN EMPIRICAL STUDY 

  Martinez, Camil (2018)

  This dissertation’s main focus is the study of supply chain resilience. The two studies investigate the impact of supply chain geographical locations risks and supply chain resilience on performance and of supply chain ...

• The Impact of Executives with Supply Chain Management and Operations Management Experience on Recall Performance and Risk Management 

  Paraskevas, John-Patrick (2017)

  This dissertation investigates the impact of the growing presence of executives with supply chain management and operations management (SCOM) experience on the top management team. My dissertation focuses on two major ...

• UNDERSTANDING CUSTOMER CHOICES IN SERVICE OUTSOURCING AND REVENUE MANAGEMENT 

  Wang, Zuozheng (2016)

  This dissertation investigates customer behavior modeling in service outsourcing and revenue management in the service sector (i.e., airline and hotel industries). In particular, it focuses on a common theme of improving ...

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