Browsing by Subject "Daily diary design"
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INFLUENCES OF CUSTOMER MISTREATMENT ON EMPLOYEES' EMOTIONAL WELL-BEING: THE MODERATING ROLES OF ON-LINE AND OFF-LINE EMOTION REGULATION STRATEGIES
(2011)Customer mistreatment is a growing issue for service organizations. The present study specified two forms of customer mistreatment behaviors: aggressive and demanding mistreatment and tested their proximal and lagged effects ...