Browsing by Author "Sayles, Sheridan"

Now showing 1 - 3 of 3
  • Thumbnail Image
    Item
    Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem
    (Taylor and Francis, 2016) Epps, Sharon; Kidd, Judith; Negro, Toni; Sayles, Sheridan
    High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working at public service points in the University of Maryland Libraries. An online course, in-person workshops, and digital badges were devised. Assessment was conducted at the end of the first year, resulting in revisions to the course.
  • Thumbnail Image
    Item
    S5. From Ballot Box to Document Box: Exploring Contemporary Challenges with Congressional Papers
    (2017-04-21) Johnson, Zach; Sayles, Sheridan; Johnson Melvin, Rebecca; Oster, Dianne
    Presentation from the MARAC conference in Newark, NJ on April 20–22, 2017. S5: From Ballot Box to Document Box: Exploring Contemporary Challenges with Congressional Papers
  • No Thumbnail Available
    Item
    Session 14. You Gotta Start Somewhere: Leveraging Education and Collaboration to Create Meaningful Internship Experiences
    (2021-04-14) Cornelius, Don; Barker, Ray; Cleary, Laura; Sayles, Sheridan
    Student and non-archivist employees and interns are a fundamental part of the archival workforce that often fall into the background. While training these rising archivists can be a challenge, these relationships also provide archival professionals a chance to develop projects that address backlogs, while also providing educational opportunities to potential future colleagues. At the same time, these projects give us the chance to see our processes with fresh eyes and more diverse ideas. In public and academic library settings, these experiences help expose emerging archivists to the daily workload of archives professionals. This presentation will showcase examples of how three distinct organizations have integrated students and non-archivists into their processing, exhibition, and outreach activities.