Browsing by Author "Kidd, Judith"

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    Migrating the Minority Health and Health Equity Archive from EPrints to DSpace
    (2019-06-11) Kidd, Judith; Westgard, Josh; Owen, Terry; Alvarado, Carlos; Hendrick, Anne
    In 2016 the Minority Health and Health Equity Archive (MHHEA) was transferred from the University of Pittsburgh to the University of Maryland Libraries at the request of Dr. Stephen Thomas, director of the Center for Health Equity in the School of Public Health. The archive runs on EPrints software which is not actively supported by the Libraries. This poster outlines the methodology and workflows used to migrate the archive from EPrints to DRUM, including a comparison of software features, data analysis, and content organization.
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    Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem
    (Taylor and Francis, 2016) Epps, Sharon; Kidd, Judith; Negro, Toni; Sayles, Sheridan
    High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working at public service points in the University of Maryland Libraries. An online course, in-person workshops, and digital badges were devised. Assessment was conducted at the end of the first year, resulting in revisions to the course.