Browsing by Author "Herrnson, Paul S."

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    Electronic Voting System Usability Issues
    (2003-01-21) Bederson, Benjamin B.; Lee, Bongshin; Sherman, Robert M.; Herrnson, Paul S.; Niemi, Richard G.
    With the recent troubles in U.S. elections, there has been a nationwide push to update voting systems. Municipalities are investing heavily in electronic voting systems, many of which use a touch screen. These systems offer the promise of faster and more accurate voting, but the current reality is that they are fraught with usability and systemic problems. This paper surveys issues relating to usability of electronic voting systems and reports on a series of studies, including one with 415 voters using new systems that the State of Maryland purchased. Our analysis shows these systems work well, but have several problems, and a significant minority of voters have concerns about them. Keywords Electronic voting systems, Direct Recording Electronic (DRE), voting usability. (UMIACS-TR-2002-94) (HCIL-TR-2002-23)
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    AN EVALUATION OF MARYLAND'S NEW VOTING MACHINE
    (2003-01-21) Herrnson, Paul S.; Bederson, Benjamin B.
    Four counties in Maryland used new touch screen voting machines in the 2002 elections, replacing their mechanical lever and punch card voting systems with the AccuVote-TS touch screen voting machine manufactured by Diebold Election Systems. The Center for American Politics and Citizenship (CAPC) and the Human-Computer Interaction Lab (HCIL) at the University of Maryland conducted an exit poll in Montgomery and Prince George's counties to evaluate the performance of the new voting machines. In this second of two reports prepared by CAPC and HCIL on the new voting machines, we found that most voters like the new voting machines and trust them to accurately record their votes. However, a significant number of voters still have concerns about the new machines, many needed help using them, and some continue to report technical problems with the machines. Voters who do not frequently use computers or have not attended college had the most difficulty using the machines. Major Findings: * Seven percent of voters felt that the touch screen voting machine was not easy to use, compared to 93 percent who felt it was easy to use or held a neutral opinion. * Nine percent of voters did not trust the touch screen voting machine, compared to with 91 percent who did. Only 70 percent trusted the mechanical lever or punch card system they previously used. * Three percent of voters reported encountering technical problems with the new machines. * Nine percent of the voters asked for and 17 percent received assistance using the new machine. * More than one-quarter of the voters who use computers once a month or less received assistance using the voting machine. * One-third of voters who have not attended college received assistance using the voting machine. * Voters in Prince George's County found the election judges to be more helpful than did voters in Montgomery County. Four counties in Maryland used new touch screen voting machines in the 2002 elections. Alleghany, Dorchester, Montgomery, and Prince George's replaced their mechanical lever and punch card voting systems with the AccuVote-TS touch screen voting machine manufactured by Diebold Election Systems. All 24 of Maryland's counties will purchase AccuVote-TS voting machines by 2006. The University of Maryland conducted an exit poll in Montgomery and Prince George's Counties to assess the performance of the new voting machine. Our sample included 1,276 respondents from 22 precincts in the two counties. The response rate was 74.6 percent. (UMIACS-TR-2002-107) (HCIL-TR-2002-25)